Owner: Surviving Retail URL:http://howtosurviveretail.blogspot.com/ Join Date: Sun, 16 Nov 2008 23:00:31 -0600 Rating:0 Site Description: Surviving Retail focuses on tips and techniques that will enable you to not only survive, but thrive in both retail management and customer service. Written by an experienced retail manager of over ten years. Site statistics:Click here
Surviving Retail 2008-11-16 22:13:28 Welcome to my newest blog (as of Nov. 08) SurvivingRetail
! I hope to be able to provide some great tips and techniques I have learned from my nearly 10 years of experience in both customer service and retail management. Having spent a great deal of time in retail, I feel like I have a lot to offer those who may be looking at entering the field or those who are in the field and are looking for adv
Smile and Say Hello 2008-12-01 21:01:14 There are a lot of easy ways to build good customer service as well as a good image of good customer service and it is as easy as a smile. In fact, saying hello and smiling is oftentimes a great way to not only greet your customers, but also break the ice. Having worked in the industry for years, you would be amazed the tone a smile sets for customers who enter your store. Think about it, when you Read more:Hello
, Smile
Surviving Economic Conditions 2008-11-24 22:54:42 I've been talking a bit over the last few days about how to implement some P&L friendly strategies as well as tips to increase customer satisfaction, but today I want to shift focus toward how to effectively manage your team during difficult economic times such as the current downturn. Many of the tips that I have given you in regard to payroll and maintenance should continue to be implemente Read more:Economic
, Surviving
Profit and Loss Strategies 2008-11-21 18:18:53 We spoke a little bit yesterday regarding ways to tweak your P&L and possibly increase profits while mitigating copious expenses. I wanted to take a moment today to recommend a few other tips regarding P&L related to maintenance issues. Although it is easy to get on a phone and call in a plumber of contractor, sometimes you can really kill your bottom line through huge maintenance costs. S Read more:Strategies
Supply Orders 2008-11-20 16:44:16 Although they might not sound terribly involved, supply orders can break the back of any managers P&L. Throughout my travels, I have been amazed at the sheer number of managers and assistant managers who had no concept of how P&L reports ware generated and exactly how to read them. Personally, I send a great deal of time examining a P&L report to find exactly where my bottom line is as Read more:Supply
Effective Delegation Via Lists 2008-11-19 21:51:27 There are a lot of different techniques to effectively delegate tasks to your staff and teammates. I find that one of the best ways to delegate is to create a daily worksheet with all pertinent tasks listed in detail with names assigned to them. I realize that this isn't rocket science, but you would be amazed at the number of managers who do not utilize this simple technique! Honestly, I believe Read more:Delegation
, Lists
Keep It Professional 2008-11-18 21:38:11 Having spoken briefly about maintaining one's composure during difficult situations, I wanted to touch on employee relations a bit today. It is important to keep a professional demeanor when working with team members. Whether you are working side by side on a specific project or just passing by in an aisle, an air of professionalism is important. I'm not saying that you should walk around like the
Start-Up Meetings 2008-11-17 20:42:11 Having spoken briefly yesterday about a number of tech issues as well as other in-store situations, I wanted to take a minute to mention a great tool for any managers repertoire; the start up meeting. On of the best ways to ensure that everyone on your team understands the day or evenings game plan is to implement a simple 5 minute meeting at or moments prior to shift change. I have found that in Read more:Meetings
, Start
Good Customer Service 2008-11-17 00:52:39 One of the easiest customer service tips is not to view customers as just customers; view them as guests. When someone walks into your store, greet them by smiling and saying hello, it only takes a few seconds and it is just great manners. I also recommend always keeping a flyer or two in your back pocket with a couple of the hot sales circled or highlighted so that you can quickly assist them if Read more:Customer
, Service
Frozen Hardware 2008-11-17 00:41:39 If you've spent more than a week in retail management, you have undoubtedly suffered from some hardware issues from time to time. If you are able to resist the urge to contact tech support there are a couple steps you can take right away in order to solve the issue quickly and effectively. Lets run through a couple of issues and some quick ways to fix them.Register Freezes: A frozen register can b Read more:Frozen
, Hardware
Keeping Cool 2008-11-17 00:22:00 As a retail manager or associate it is imperative that no matter the situation that you always keep your cool and understand your organizations policies and procedures. Having said that, it is also important to know that there is a certain gray area that you are able to maneuver through to help keep your customers content and coming back. I've experienced some interesting and intense situations
Preparation For Day 1 2008-11-17 00:03:26 Having spent 5 of the last 6 years in retail management, I can't stress how important it is to walk through the door everyday with a game plan. Heck, even before you walk through that door for your first day you should understand every aspect of the business you will be managing. Oftentimes you will have a large pool of resources in your hands from an orientation prior to your first day and althou
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