Owner: The Engage Sage URL:http://blog.rivetmaker.com Join Date: Mon, 13 Oct 2008 11:16:23 -0500 Rating:0 Site Description: Employee Engagement Wisdom and Reality Checks from Charles and Susan Robinson, behavioral experts who help executives create lasting improvements in employee behavior and performance through engagement.
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Target behavior, Not data 2008-10-08 10:34:38 I have previously posted on the hazards of data mining (When Good Math Goes Bad and Model of Efficiency?) Since then, the Wall Street Journal published an article called "Mistaken Identity", about the inaccuracies of profiles that were developed by... Read more:Target
DARN changes 2008-10-07 21:05:45 What do Miller and Rollnick have to say about what motivates people to change? "DARN!" That's right: Desire, Ability, Reasons, and Need. DARN. Desire gets people ready, Ability is able - capable of changing - Reasons make them willing, and... Read more:changes
The Fat Smoker and Readiness to change 2008-10-06 18:26:08 I'm reading David Maister's Strategy and the Fat Smoker
on our new Kindle. And by the way, the Kindle has become an essential part of my gear - Even when I forget and leave my cell phone at home, I...
Hecklers, Instigators, and Demolition Experts 2008-09-30 16:00:48 Hecklers, Instigators, and DemolitionExperts
. Their unique styles attract the attention - and sometimes the allegiance - of their peers, positioning them as informal leaders. But are they working for or against your company? How do you recognize them? And...
How "communication and education" fail to engage 2008-09-29 09:22:17 By the end of the second hour I had a headache. The staff meetings in this particular organization are delivered by the leaders from the front of the room. In this case, there was a Powerpoint presentation, dense with text,... Read more:communication
Greed is Good 2008-09-24 22:47:28 In the 1987 movie Wall Street, Gordon Gekko, a ruthless corporate raider portrayed by Michael Douglas, says those immortal words, “Greed
is good”. There’s a similar quote, which I believe is attributed to Eknath Easwaran. He said, “Greed is good;...
When the Wall fell down 2008-09-21 22:45:00 Fear sets off its own adverse reactions, among internal and external stakeholders. Once the hemorrhage stops, managing the remaining workforce in the wobbly financial services industry will be as great a challenge as the economic crisis. Layoffs tend to spark...
Formula for customer engagement 2008-09-17 13:29:25 The fact that David Butler's new Coke "bottle" is a novelty is just one of the reasons I love it. Engagement and innovation are intimately connected. Novelty is riveting. Mundane is ignored. In behavioral science, it's called habituation - response... Read more:Formula
What's growing in your vineyards? 2008-09-16 15:39:26 I guess you can say this is one of the new dangers of being an absentee owner. Yesterday's Wall Street Journal had a photo of a National Guardsman hauling a massive pile of marijuana out of a grape vineyard near...
Model of efficiency? 2008-09-12 08:00:00 According to the Wall Street Journal, Ann Taylor Stores Corp. has begun using a computerized “efficiency system” named Atlas (an acronym for Ann Taylor Labor Allocation System) to guide some of their sales strategies, including adjusting employee schedules so that...
Want to improve customer engagement? Give instant gratification 2008-11-04 14:49:59 Customer engagement and employee engagement have a lot in common. When you meet needs, people get attached to you. The quicker you meet them, the better. And as far as timing goes, instant gratification is the gold standard. When you...
Hard to fill management positions in Japan 2008-11-03 22:30:57 Well it looks like Japan
's corporate leaders are in culture shock. Suddenly, management positions
are hard to fill. What's the culture shock all about? A change in values. Work's become a lower priority to Japan's next generation of employees. Can...
Toyota knows how to drive employee engagement 2008-10-28 12:13:12 I love Toyota
. Yes - I've drive
n Toyota vehicles for the past 10 years, but lately it's their employee engagement strategies that I've come to appreciate. Business Week did a spread on how Toyota is handling the global economic slide....
Capturing talent and innovation at Microsoft 2008-10-26 23:00:00 My favorite part of the "Young Flakenstein" article in the November 2008 issue of Fast Company is the description of Gary Flake's meeting with Bill Gates - and what convinced him to work for Microsoft
. (He later became the founder...
Kenexa gets executive support for employee engagement 2008-10-26 09:59:05 I've railed against employee surveys and HR data mining in previous posts, but Kenexa Human Resource Services may be good enough to change my mind. I say may be - I'm still a skeptic. But they are certainly on the...
Economic Crisis: What's Good about Feeling Bad? 2008-10-24 18:59:50 An obscure article in The Sciences magazine helped me get through the pain of chemotherapy twice in the past twenty years, and I think it has some lessons for the current economic crisis. The article, "What Good is Feeling
Bad?"... Read more:Crisis
, Economic
Employee surveys send the wrong message 2008-10-21 15:26:36 We're not big on employee surveys
. Skepticism about confidentiality can easily skew results - Even a rumor about the weakness of survey confidentiality will affect responses. And - for those employees who take the risk of giving honest feedback -... Read more:Employee
Threat of layoffs is not an engagement strategy 2008-10-20 15:53:23 I have to admit that I bristled when I read a recent blog post titled "Being Engaged Just May Keep You on the Payroll!" by Judy McLeish. Here is an excerpt: We think Leaders need to take on a new...
Corporate Transparency through the Looking Glass 2008-10-15 20:25:09 I am often surprised how otherwise brilliant leaders mistake form for substance when it comes to interpersonal dynamics. And - make no mistake about it - corporate transparency is an interpersonal issue. Today, I walked into a business that is... Read more:Glass
, Looking Glass
, Transparency
Engagement in a box? 2008-11-19 21:29:52 A colleague asked our opinion of the "Engagement
cards" or "change inspiration in a box" produced by Engaging Ideas. Strong negative reaction from me, but I'd love to hear your opinions. These cards have brightly colored, beautiful, and evocative pictures...
Effect of layoffs on performance 2008-11-18 22:10:34 Despite all the layoffs in companies nationwide, now is not the time to take employees for granted. Just because employees who are left behind are grateful that they still have their jobs, it doesn't mean they feel good about the...
Struggling Not-for-Profit? Engagement can help. 2008-11-17 08:00:00 Not-for-Profits who are struggling to survive on declining donations, should look at how engagement can help them get their ducks in a row. Creating engaging experiences for customers can help. And it's fun! Just ask Second Harvest of Tampa Bay.... Read more:Engagement
Engagement success: Friday night at Checkers 2008-11-16 18:16:15 Friday night is an engagement success at the local Checkers restaurant. We were driving by and the crowd caught our attention. People were standing in line at the outdoor order window, and setting up lawn chairs on the grass next... Read more:Engagement
, Friday
Barack Obama: Engagement phenomenon 2008-11-05 07:33:06 Anyone who doubts that engagement is a group phenomenon should look at the videos of Grant Park, Chicago last night, where President-Elect BarackObama
delivered his acceptance speech. If you still question the value of engagement, look at how an... Read more:Barack Obama
, Engagement
Companies that engage employees retain talent and thrive 2008-12-30 23:00:00 Tips for thriving and surviving - from some of Canada's best employers. ReportonBusiness.com and Hewitt Associates have published their annual "50 Best Employers in Canada" list. I found it interesting that 76% of the companies on the list have employee... Read more:Companies
, employees
Employee Turnover: how much does it cost you? 2008-12-30 11:03:34 Free online calculator for cost of employee turnover High employee turnover is one of the signs that employees are disengaged. So the cost of employee turnover in your organization is one of the metrics that quantify the cost of disengagement... Read more:Employee
, Turnover
Corporate culture = Profitability 2008-12-29 17:03:46 Book explores the effect of corporate culture
on employee engagement and profitability. Harvard Business School's Faculty Research Newsletter, "Working Knowledge", recently interviewed the authors of The Ownership Quotient, James Heskett, W. Earl Sasser and Joe Wheeler, for an article: 10...
Employee engagement, group behavior, and synchronicity 2008-12-26 12:03:14 A mathematician's investigation of group behavior has application to employee engagement. One of the basic premises we hold is that engagement is an instinct - a visceral response to key stimuli, a product of key experiences that we call Rivetmakers.... Read more:Employee
Is high turnover a safety hazard? 2008-12-24 09:41:40 Report highlights the effect of high turnover on safety. What happens when you lose crucial front line talent? Here's a quote from an article by Bob Audette about the report of the Nuclear Safety Associates on current operations at the...
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