Owner: BPO News - Call Center News URL:http://bpo-services-news.blogspot.com/ Join Date: Tue, 01 Jul 2008 04:56:06 -0500 Rating:0 Site Description: BPO news, IT news, Call Center News, KPO in india, Transaction Processing Outsourcing Site statistics:Click here
Banking Services: Providing IT and BPO Services to Banks 2008-06-30 05:12:58 Banks continue to use technology intensively to trim costs and increase revenues. Apart from economic conditions, regulatory issues, competitive pressures and changing customer needs that have contributed to the changes of the sector, technology has truly revolutionized the industry. In today's competitive scenario, banks can still improve their performance and bottom lines by carefully allocati Read more:Services
Indian BPOs may lose Orange pie 2008-06-30 05:12:02 NEW DELHI: Business process outsourcing (BPO) companies like 24/7 Customer , Convergys and EXL Service may be impacted post Orange
UK’s announcement of job cuts and reduction in the telecom major’s reliance on India based call centres.Orange, the mobile services arm of France Telecom, is amongst the largest cellular players in the world. Orange’s new UK CEO Tom Alexander, while announcing
Honing BPO skills - BPO NEWS 2008-06-30 05:10:57 Getting the right talent to work for you, is like searching for the proverbial needle in the haystack. Who would know this better than BPO firm 24/7 Customer? The company has initiated several programmes as part of its corporate social responsibility initiatives to expand the base of professionals in the BPO industry.Recent research and studies have shown that the BPO sector is going to face a t
Click BPO for a Great Job - BPO NEWS 2008-06-30 05:09:56 Ronald George is with HR Operations, 24/7 Customer. He had a fast-track growth in the company in a span of seven years. Now with HR, his mandate is to make the fresh recruits feel at home. He speaks to ET on the opportunities in the sector.Can you give a brief overview of your career?I started my career with 24/7 Customer in March 2001 and it has been more than 7 years since I’m with them. I b Read more:Click
, Great
, Great Job
BPO firms confident of beating US recession 2008-06-26 08:04:24 At the concluding session of Nasscom's BPO Strategy Summit in Bangalore recently, 24/7 Customer's co-founder S Nagarajan made an unusual and passionate plea. He asked the large audience to write letters to newspapers whenever they found articles that portrayed the BPO industry in a negative light. "If you have different experiences from that stated in the articles, you should all write to the ed Read more:firms
, beating
BPOs grapple with inflation 2008-06-26 07:58:58 IT-BPO firms, which are already facing a US slowdown and currency fluctuations, are now busy in firming up their plans to tackle a rising inflation in the country and its impact on salary, sales, general and administrative (SG&A) and travel costs, which can dent their profit margins. According to analysts, the immediate impact of a rising inflation would be on salary. Avinash Vashishta, Tho
Designing Your Organization for BPO and Shared Services 2008-06-25 07:05:31 This article provides guidance on organizational design (OD) for organizations that are undertaking or contemplating a shared service or business process outsourcing (BPO) initiative. It comes from the series, "Guidelines for Shared Services
and BPO," developed by Alsbridge to reflect a shared understanding of good practice in outsourcing. Related columns will discuss the following areas: develo Read more:Designing
, Organization
Business Process Outsourcing 2008: The Year Ahead 2008-06-25 07:04:21 The sub-prime mortgage crisis and the weakening of the US Dollar have rendered several rude shocks to the outsourcing industry in 2007. Indian companies were especially hit as the Rupee appreciated by 10.9% in the last 12 months (14.2% in the last 15 months) against the US Dollar. Investors, analysts and the media have been speculating about the impact of margin pressures, risk of business loss Read more:Business
, Process
, Outsourcing
, Business Process Outsourcing
Is Mysore becoming the next BPO capital? 2008-06-23 08:15:07 Think IT, think South India. Bangalore, Chennai and Hyderabad have seen unprecedented growth in the last decade owing to the growth of the information technology sector. But, could Bangalore be 'Bangalored' by its own neighboring town? Could Vijayawada or Madurai be the next BPO boomtowns?Mysore is known as much as for Mysore Pak as it is known for Brindavan Gardens and the Chamundi Hills. This Read more:capital
New BPO service on the offing 2008-06-23 08:10:03 Insurers in Europe and the United States are increasingly considering policy administration business process outsourcing BPO, says a new report by London based independent market analyst . Facing challenging market conditions, both life and non life insurers are seeking to reduce costs and gain flexibility. Often times, however, these goals are stymied by rigid policy administration platforms,
Infosys BPO, i-mint tie up for employee rewards programme 2008-06-21 07:12:59 BANGALORE: Infosys
BPO, the business process outsourcing subsidiary of Infosys Technologies and i-mint, India's first multi-partner consumer rewards programme, have partnered to launch the i-mint-Infosys employee reward programme for Infosys BPO employees. The programme would be launched with a Infosys co branded i-mint card. The program would add considerable value to Infosys' employees
Infosys hopes to recreate the software magic with BPO 2008-06-19 06:29:25 Infosys
has come late to the BPO space but now the company is making all the right moves to scale up fast.Amitabh Choudhary, CEO of Infosys BPO, has set a steep target of $1 billion in revenue in three years, which is four times its current revenue.Infosys BPO is growing exponentially at 70 per cent every year, a stark contrast to its IT business growing at 20 per cent.According to Choudhary, th
Citi seeks $750 mn for 80% of BPO arm 2008-06-17 06:41:53 Citigroup is keen on selling an 80% stake in Mumbai-based captive business process outsourcing (BPO) arm Citigroup Global Services (formerly eServe International) for $700-750 million (Rs2,870-3,075 crore) and is in advanced negotiations with leading private equity investors for an all-cash deal.While a Citi spokesperson declined to comment on “market rumours and speculation”, investment ban
Vendors find India’s BPO market attractive 2008-06-17 06:37:50 Bangalore: India
, already known as the world’s back office, is now emerging as a big market for such services as its economy matures and the global economy slows down.The opportunities of business expansion in the domestic market have even made US-listed Indian firms such as Genpact Ltd and EXL Service Holdings Inc.—that presently cater mainly to the US market—devise aggressive strategies Read more:Vendors
, attractive
Bihar BPO unit boosts rural employment 2008-06-16 08:20:05 The Indian state of Bihar
has always been in the news for the wrong reasons. Crime, abduction and corruption have given enough negative images to the eastern state of India. But things are set to change. Don’t be surprised to see a business process outsourcing unit (BPO) unit functioning in a chaotic remote village of Bihar. Recently, Drishtee Development and Communications Limited started so Read more:employment
IT and BPO sectors to grow by 33% 2008-06-16 08:19:00 Revenue from the Indian IT and BPO sectors is predicted to grow by 33% in the fiscal year 2008, reported Sify.com. Revenue from exports is expected to go over $40 billion for the two sectors while that of the domestic market will go over $23 billion. The BPO sector is predicted to reach $12.5 billion in 2008 and can grow five times by 2012. As many as two million people are directly working in
Citi to invite bids for BPO arm stake 2008-06-14 02:59:07 Citigroup has opened talks with prospective bidders, including IBM Corp. for selling a strategic stake in its Mumbai-based captive business process outsourcing (BPO) arm Citigroup Global Services Ltd, earlier e-Serve International.While additional details of the stake sale plans weren’t available, based on current annual revenue estimates ranging from $300 million to $400 million (Rs1,230 cror
BPO exports could increase five-fold to $50 bn by 2012 2008-06-14 02:53:30 Bangalore: India’s back-office exports
could grow almost five-fold to $50 billion (Rs1.97 trillion) by 2012 provided stakeholders, including the government and the industry, build skill sets and improve infrastructure, according to a study by software lobby group Nasscom and strategy consulting firm Everest Group released on Tuesday.The Indian business process outsourcing or BPO sector current
BPO firms innovate to slash transport expense 2008-06-14 02:50:47 “It was so complex it could easily qualify as a question on a GMAT exam,” says the company’s logistics director Gaurav Kalra, who was part of a team deputed to automate Convergys’ transport
ation programme and bring it under control. Since many employees had a new schedule every five days, he says, someone was spending half the week just converting timetables into routes.Transportation ca Read more:firms
, innovate
, slash
Internet cable breakdown affects Infosys BPO services 2008-06-13 08:33:25 NEW DELHI: The BPO arm of country's second largest software exporter Infosys
said on Friday that the company was experiencing a slow response time while accessing internet following a breakdown
of cables in the Mediterranean sea."We are observing high latencies and packet drops on affected internet circuits resulting in slow response times while accessing applications, VPN, email and internet Read more:Internet
, affects
Genpact signs deal with Ceridian Corp for BPO services 2008-06-13 08:27:30 NEW DELHI: Genpact has signed a multi-year contract with payroll processing and HR management firm Ceridian Corporation to provide selected BPO services, including finance and accounting services, transactional business support activities, and IT outsourcing. Terms were not disclosed.Under the contract, Ceridian and Genpact will operate under the virtual captive model. The Genpact-Ceridian cen Read more:signs
IT biggies, buyout funds join race for BPO firm Aptara 2008-06-12 02:03:48 MUMBAI: A couple of large buyout funds, foreign strategic players and Indian IT & BPO players, including Infosys Technologies, are learnt to be in the race for Aptara, a third-party BPO in technology publishing. Promoted by US-based Indian, Rakesh Gupta, the firm is one of the oldest and established players in the industry, having started in 1988. No official confirmation was available,
BPO firm EXL starts operations in Manila 2008-06-12 01:59:03 NEW DELHI: Business process outsourcing firm ExlService Holdings on Tuesday said it has commenced operation at their first service delivery centre outside the country in Manila
, Philippines entailing an investment of 8 million dollar. "This is the first delivery centre of EXL outside India. We have invested about 8.3 million dollar to set up the facility," a company spokesperson told report
Talent crunch forces BPOs to dilute tasks 2008-06-11 02:00:41 HYDERABAD: The Indian BPO job may be getting onto a factorylike assembly line chore. Similar to automobile shop floors, where jobs are broken down into miniscule tasks and processes demarcated step by step, BPO companies in India are experimenting of breaking a complex activity into numerous simple chores, to be easily performed by even school passouts. The dilution of task difficulty i Read more:Talent
Japan BPO firm chooses Philippines over India 2008-06-10 06:25:54 MANILA, Philippines
—Tokyo-based Transcosmos Inc., said to be the biggest contact center company in Japan
, has chosen the Philippines over India
as a launch pad for its entry into the English-language market, its chosen Philippine partner said.The local partner is the medium-sized call center firm, Logicall Inc., based in Makati City.“The objective of this partnership is for the Philippines
Opportunities Available to IT and BPO Vendors in Major Latin American 2008-07-13 15:08:00 DUBLIN, Ireland–(BUSINESS WIRE)– Research and Markets has announced the addition of the “Global Delivery Locations for BPO - Focus on Latin
America (Strategic Focus)” report to their offering.
Introduction : A detailed analysis of Latin America’s capabilities as a sourcing location for IT outsourcing and BPO services.
Scope : - This report looks at the opportunities available to IT and B Read more:American
, Major
, Vendors
, Opportunities
Infosys BPO Executives in FAO Today’s Superstars List 2008-07-12 18:46:00 Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that three of its top-level executives have been superstars named in FAO Today
’s global Superstars
List, now in its fourth year.
Amitabh Chaudhry, MD and CEO, Infosys BPO, Ritesh Idnani, VP and Global Sales Head, Infosys BPO, and Michel de Zeeuw, Vice President, Infosys (Former SVP, Global Finance, Read more:Infosys
Despite US recession, BPO’s future looks bright 2008-07-12 15:44:01 THE BUSINESS Process Outsourcing (BPO) vendors having United States based clients share mixed reactions due to the temporary slump in the US economy. This will be further heightened till the time final election results are not out and the new president doesn’t announce some relief with string of measures to combat the credit crunch heat.Those BPOs or KPOs, which focus on large US companies or bi
BPOs design in-house curricula to train and retain staff 2008-07-11 18:43:01 Prominent BPO firms like Essar Group’s Aegis BPO, WNS and Capgemini are design
ing in-house curricula to suit the sector’s requirements while others like Wipro and HCL Technologies are partnering key universities for certified courses.
The broad idea is to help freshers and high-potential employees develop soft skills not generally taught at universities, and simultaneously increase retention r
Dollar dip has little effect on BPO profits–ePLDT chief 2008-07-11 15:42:28 MANILA, Philippines — Despite the depreciation of the US dollar, the effect
on profit margins for business process outsourcing (BPO) companies remains insignificant, according to a top official of PLDT.
A recent survey of BPO executives noted that further depreciation will take its toll on industry competitiveness once it moves down to P37 per dollar.
“The margins are still deeper,” said Ray Read more:Dollar
, profits
, little
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