Owner: IT Service Week URL:http://www.itserviceweek.com Join Date: Wed, 30 Apr 2008 10:40:55 -0500 Rating:0 Site Description: IT Service Management and Enterprise IT Services in the News. Evaluates how current organizations provide high quality services to their users. Site statistics:Click here
The Cost of Twitter’s Downtime 2008-04-22 22:58:13 What does your availability cost your company? This weekend Twitter
has been unavailable and leaving it's users to look for alternatives. How much would 12 hours of downtime cost your company? Read more:Downtime
Align Your IT Strategy with the Business 2008-04-19 21:16:03 How complex is your company's IT Strategy
? The most effective strategies are the simple ones that every member of the organization understands and can relate to their work environment. Read more:Align
, Business
Where will IT be in 5 Years? 2008-03-28 22:42:45 I recently saw a Question posted on LinkedIn called Where will IT be in 5-10 years?. This question was then followed by a series of questions about the future of COBOL to off-shoring IT. I’m posting my responses to IT Service Week since I feel some of the outlook would be of interest to technology [...] Read more:Years
IT Services in an AJAXWorld 2008-03-17 02:08:05 AJAXWorld kicks off in New York. The conference will feature 80+ technical sessions, Keynotes, Power Panels and General Session Demos on the Rich Internet Technology and how to build front-end applications for users. What does it mean for IT Services
? AJAX, Asynchronous JavaScript And XML, has really had a few years to mature since Jesse James Garrett made it popular back in 2005. Now, more than ever, enterprises are taking advantage of building AJAX applications to meet business critical situations.
Three Ways to Build Business Knowledge in an IT World 2008-03-12 02:18:28 The need to understand how your organization's business works are the keys to your success. This statement would hold valid truths from the administrative assistant up to the CIO. Everyone in the IT organization MUST understand what it's role in the business environment in order for that organization to be effectively implementing IT across the enterprise. I recently came across a slide show on CIOInsight that discusses the Top 10 Management Concerns of CIOs. In this report they interviewed CIOs from 112 different companies to find out what most CIOs are concerned about in the coming year. The top three rounded out at Recruitment being first, Aligning Business
with IT as second, and Build
ing Business Skills as the third most important concern for CIOs. This means that companies are facing Read more:Three
, Knowledge
, World
‘Call for Papers and Presentations’ for the 34th Annual CMG’08 Conference 2008-02-15 13:44:56 TURNERSVILLE, N.J. The Computer Measurement Group (CMG), the Information Technology professionals responsible for planning, measuring, analyzing, and managing the world's largest IT infrastructures, announced today its call for papers and presentations for the 34th International Conference to be held in Las Vegas, Nevada, December 7th through 12th, 2008 at the Paris Hotel. Read more:Annual
IT Service Week Kicks Off Grand Opener 2008-01-24 02:17:50 LOS ANGELES With a growing need for syndicated web content detailing IT Service
Management news around the globe has been presented with yet another solution. IT Service Week (www.itserviceweek.com) kicks off it’s grand opening on the 24th of January, 2008. IT Service Week is dedicated to provide readers with the current week’s round up of [...] Read more:Grand
, Kicks
, Opener
Microsoft Looks Past Yahoo 2008-05-06 13:47:16 As Microsoft
looks past the Yahoo
deal they may look to AOL or Ask.com to bridge the market gap between them and Google. Read more:Looks
ITSM Cruise to Excellence in Review 2008-05-16 12:36:28 A short review about the 2008 ITSM Cruise
to Excellence
in Los Angeles. This year it was held at the Westin in Long Beach. Sessions by Newscale and ASG.
EMA Study concludes that the CMDB is here to Stay 2008-06-08 16:26:26 Configuration Management Database (CMDB) adoption is at an increase of 24% in the past two years according to a recent Enterprise Management Associates (EMA) survey conducted in May 2008. Read more:Study
Service Level Agreement 101 2008-09-12 01:36:04 The official ITIL (IT Infrastructure Library) definition of Service
Level Agreement
, more commonly referred to as an SLA, is a formally negotiated agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or mu
Setting expectations with Service Level Objectives 2008-09-12 01:26:10 Webster’s dictionary defines the word, "expectation" as the act or state of looking forward or anticipating the degree of probability that something will occur. Setting
a Service
Level Objective with your Customer sets their expectation. Read more:Objectives
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