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Operational changes happening in BPO 2008-04-25 21:23:00 The Indian BPO sector is experimenting with assembly line type of job allocation as they are facing huge talent crunch.This means they are breaking up wholesome work into some non specialized parts processes demarcated step by step.This step is seen as a response to the talent crunch.Also it is expected to check attrition as individually no employee will be able to hold wholesome experience on a particular process and thus employability in other sectors is greatly decreased. The trend has not caught so much stam yet but if scaled up, it may throw up an opportunity for vey low skilled peoples to become the backoffice for BPO operationsand this could help the BPO industry spread to tier II and III towns where smaller tasks can be offshored.The BPO industry in India is currently entirely cent Read more:Operational
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Australia BPO market ripe for picking 2008-04-24 21:43:00 MANILA, Philippines--The Australia
n market for business process outsourcing (BPO) operations is ripe for picking, industry experts said Wednesday.Citing a study by the consulting group IDC published in late 2007, the Business Process Association of the Philippines (BPAP) said the BPO business opportunity in Australia could grow from $2.4 billion in 2006 to $3.8 billion in 2010.The study released, by IDC for the BPO firm Accenture, predicted increased outsourcing in human resources and training, finance and accounting, procurement and customer care.Read More Article...
BPO sector a bane or boon for youth? 2008-04-23 22:04:00 Is the BPO industry that has generated a whopping 700,000 direct jobs, earning the country US $ 11 billion in exports, a boon or a bane for the youth
of India? This question was the topic of discussion at the Rotary House of Friendship here on Monday as Krishnakumar Natarajan, CEO of Mindtree presented the pros and cons of the industry that has seen 35 percent growth during the last three years.Quoting Nasscom figures, Mr Natarajan said, “There has been a positive as well as negative aspects of the industry. As call centres continue to be the poster of the BPO industry drawing the youth to it and creating 2.5 million indirect jobs, it has had its share of problems, what with health and lifestyle issues and its impact on society.” He added that while the globally competitive BPO industr Read more:sector
Competition for BPO hubs intensifies in India 2008-04-22 21:32:00 NEW DELHI, INDIA: The India
n BPO industry has an ambitious target of achieving five-fold growth (US$50 billion in revenues as compared to current US$11 billion) in the next five years. The resultant talent requirements cannot be met by solely by the Tier 1 locations such as Bangalore, Mumbai and NCR. The industry will need to aggressively tap cities such as Ahmedabad, Nagpur, Jaipur, Chandigarh, Nashik, and many more to meet about 50-60 percent of its projected talent requirements by 2012. Realizing this fact, many State Governments in India are planning to build BPO Hubs in Tier 2/3 cities within their states to attract investment and get onto the worldwide BPO map. For instance, the government of Gujarat plans to develop the Ahmedabad-Gandhinagar area as a Financial Services BPO hub.Read
Talent crunch forces BPOs to dilute tasks 2008-04-21 23:00:00 HYDERABAD: The Indian BPO job may be getting onto a factorylike assembly line chore.Similar to automobile shop floors, where jobs are broken down into miniscule tasks and processes demarcated step by step, BPO companies in India are experimenting of breaking a complex activity into numerous simple chores, to be easily performed by even school passouts.The dilution of task difficulty is primarily seen as a solution to talent crunch and a way to check attrition and battle wage inflation. Although it is not yet mainstream, if scaled up, it will throw up an opportunity for rural India to become the backoffice for BPO operations in metros.According to Nasscom vice-president Ameet Nivsarkar, “These experiments are being piloted by some BPO firms and the results are encouraging. We have to see Read more:Talent
BPO office demand to slow down 2008-04-20 22:39:00 DEMAND for business process outsourcing (BPO) office
space is seen to ease this year due to the US economic slowdown, CB Richard Ellis (CBRE) Philippines, Inc. said Thursday.In a briefing, Joey Radovan, CBRE Global Corporate Services head, said demand
for BPO office space is unlikely to top last year’s performance of about 300,000 square meters, adding the office sector is assuming a cautious posture as the US economy lingers in a “psychological recession.”“The challenge is to weigh the pros and cons of new capital expenditure to off-shore their back-office operations or to right-size to be able to ride through the economic slowdown,” Radovan said.Read More Article...
More BPO contracts from UK 2008-04-18 21:26:00 The financial services technology market faces declining budgets and only offshore providers will benefit, according to new research.Increased uncertainty in the UK economy is driving banks to reign back on IT spend, leading a market analyst to revise its growth forecast for this year.Pierre Audoin Consultants PAC said it is now expecting UK banks core software and IT services expenditure to drop to 4.6 per cent in 2008, from 8.4 per cent in 2007.Out of the winners and losers, PAC predicted that project based services including consulting services, systems integration, IT contract staff and IT training will feel the negative impact of shrinking IT budgets.But the analyst also said outsourcing is expected to see increased uptake as banks perceive this as an opportunity to enhance cost effic
BPO hubs...competition to intensify 2008-04-17 21:30:00 Government and BPO industry need to collaborate to create enabling ‘ecosystem’ required for BPO hubs to successfully operate in tier 2/3 citiesThe Indian BPO industry has an ambitious target of achieving five-fold growth (US$50 billion in revenues as compared to current US$11 billion) in the next five years. The resultant talent requirements cannot be met by solely by the Tier 1 locations such as Bangalore, Mumbai and NCR. The industry will need to aggressively tap cities such as Ahmedabad, Nagpur, Jaipur, Chandigarh, Nashik, and many more to meet about 50-60% of its projected talent requirements by 2012. Realizing this fact, many State Governments in India are planning to build BPO Hubs in Tier 2/3 cities within their states to attract investment and get onto the worldwide BPO map. Fo Read more:competition
'Indian BPO growth next in second-rung cities’ 2008-04-16 22:11:00 New Delhi, April 16 (IANS) India’s booming business process outsourcing (BPO) would see its next phase of growth in the second-rung cities, said the Everest Group, a global IT consultancy firm. With the ambitious target of achieving $50 billion in revenues in the next five years, the industry would require a huge talent pool that can only be met by the tier-II and tier-III cities, Everest said in a study.“As service providers move to smaller cities beyond established tier I cities, they will be attracted by talent availability and enabling infrastructure in these locations,” said Gaurav Gupta, country head, Everest Group.As the BPOs start looking beyond the metros, the metros and cities would become home to only large-scale multi-sector BPOs.“Movement to lower-cost cities within In
BPO minnows start training centres to build talent pool 2008-04-15 22:22:00 BANGALORE/CHENNAI: Large companies in sunrise sectors such as IT/ITeS and retail have shown the way in investing in training and academic interventions to feed their huge manpower requirement. Now, much smaller and niche players are not hesitating to replicate the model as industry-ready talent is getting scarce. Minnows are investing in creating third-party training facilities to feed their own requirements and also convert their idle assets (machines and manpower) into a revenue stream.Behind this trend is not just an economy growing at 8-9 % a year, but also the structural shifts that demand new sets of skills the current education system is not geared to meet. It is this skill void that is compelling even rank start-ups to put on the coach's hat, industry observers say. The start-up wo Read more:centres
EU trade mission eyes BPO firms 2008-04-14 21:41:00 MANILA, Philippines--Team Europe is rounding up business process outsourcing (BPO) companies for a trade mission planned for second half of the year.Launched last week, Team Europe is a task force whose goal is to promote the Philippines as a BPO destination. It is spearheaded by the European and British chambers of commerce in the country.Last year, the European BPO market overtook the US in terms of overall contract value, according to Stephanie Weber, business development manager for the European IT Service Center (EITSC), who is also heading Team Europe.The European (or EU) market grew by 28 percent last year in terms of contract value, Weber said in an interview with INQUIRER.net.Read More Article... Read more:firms
EU trade mission eyes BPO firms 2008-04-14 21:41:00 MANILA, Philippines--Team Europe is rounding up business process outsourcing (BPO) companies for a trade mission planned for second half of the year.Launched last week, Team Europe is a task force whose goal is to promote the Philippines as a BPO destination. It is spearheaded by the European and British chambers of commerce in the country.Last year, the European BPO market overtook the US in terms of overall contract value, according to Stephanie Weber, business development manager for the European IT Service Center (EITSC), who is also heading Team Europe.The European (or EU) market grew by 28 percent last year in terms of contract value, Weber said in an interview with INQUIRER.net.Read More Article... Read more:firms
IT-BPO industry’s growth pegged at 33% to $64 bn 2008-04-13 21:49:00 Revenue growth of the IT-BPO sector in the country during FY 2007-08 has been estimated to be around 33% at $64 billion (of which exports would contribute $40 billion and the domestic market around $23 billion) from $48 billion in the earlier period. This accounts for 5.5% of the GDP, according to Nasscom.The new chairman of the industry
body, Ganesh Natarajan, who is CEO, Zensar, said, "Global slowdown may deal a blow to the domestic industry. However, the CAGR would still be robust enough (20 to 24%) to achieve the target of $60 billion (in exports) and $75 bilion (overall) by 2010." The industry body estimates that banking, financial services, telecom and insurance would constitute around 60% of the India IT and BPO exports pie last fiscal.Read More Article...
Capgemini signs BPO deal 2008-04-11 21:27:00 Capgemi has signed an agreement with Unilever, the global consumer goods company, to acquire and manage the companys financial shared service centres in Santiago, Chile, and Sao Paulo, Brazil. The integration and management of the centres will begin in early May. In addition, Capgemini and Unilever will enter into a sevenyear agreement to deliver a full range of BPO financial shared services to Unilevers businesses in Latin America, including specific transactional tax services for Unilever Brazil.This decision is consistent with Unilevers strategy to seek efficiencies in its ways of working by reducing complexity and leveraging the scale and best practices of outsourcing providers, said John Bird, SVP Finance & IT, Unilever Americas. Financial details of the agreements were not disclo Read more:signs
Sri Lanka’s John Keells Buys 44% Stake in Indian BPO 2008-04-10 21:11:00 COLOMBO: The Sri Lanka
n conglomerate John Keells Holdings (JKH) has acquired a 44% stake in the Indian BPO giant, Quatrro Finance and Accounting Solutions, for $5.72 million, JKH announced on Wednesday. The deal values Quattro, a company founded by Indian BPO pioneer Raman Roy, at $13 million.Through the acquisition, JKH hopes to make Sri Lanka
a major international resource base for finance and accounting solutions, exploiting the proven skills of Sri Lankans in finance and accounting.JKH, among the biggest and most diversified companies in Sri Lanka, entered into a partnership with the Indian company in 2006 to develop the BPO market in the Asian region, with initial focus on India and Sri Lanka. In 2006, it had revenues of Sri Lankan Rs. 30 billion ($277 million).Read More Article... Read more:Stake
Sri Lanka's JKH buys stake in Indian BPO firm 2008-04-09 21:48:00 Sri Lanka
's John Keells Holdings (JKH) conglomerate Wednesday announced it had bought a stake in Indian business process outsourcing firm Quatrro Finance & Accounting Solutions (Quatrro F&A).A JKH statement said it invested 5.72 million US dollars for a 44 percent equity stake in Quatrro F&A, the India-based financial and accounting (F&A) business of the Quatrro group, headed by Raman Roy."The investment in Quatrro F&A is a step forward in JKH’s plans of building a regional BPO business," the statement said."With the investment in Quatrro F&A, JKH’s presence in the BPO business will be significantly enhanced."Quatrro F&A is expected to set up a facility in Sri Lanka
.Read More Article...
BPO firm EXL starts operations in Manila 2008-04-08 21:42:00 NEW DELHI: Business process outsourcing firm ExlService Holdings on Tuesday said it has commenced operation at their first service delivery centre outside the country in Manila
, Philippines entailing an investment of 8 million dollar."This is the first delivery centre of EXL outside India. We have invested about 8.3 million dollar to set up the facility," a company spokesperson told reporters.The Philippines facility, which has a capacity of around 950 seats, has been built to meet the expanding demands of EXL's existing clients in multiple industry verticals as they spread their outsourcing operations globally, the company said in a statement.Read More Article...
Moving towards a global future for BPO 2008-04-06 21:42:00 NEW DELHI, India, April 1 -- The $50-billion opportunity for the business process outsourcing (BPO) industry that the NASSCOM-Everest study has revealed shows that India has established a fairly substantial lead over competing countries with a market share of 37 per cent ahead of Canada at 27 per cent and Philippines at 15 per cent. A clutch of other competing countries that include Ireland, Mexico and China have single digit market shares.More than 70 per cent of the revenues come predictably from the banking and insurance, manufacturing and telecommunication sectors with industry players having established both industry or domain specific capabilities and the ability to transition widely-used processes to offshore destinations.If the industry were to remain what it is today, it is predic Read more:Moving
Indian BPO industry in for tough times ahead 2008-04-04 21:30:00 At a recent breakfast meeting The Economic Times organised in Delhi days after the Budget where the finance minister addressed select CEOs and spoke about his vision for the economy and India Inc., Raman Roy, widely regarded as the father of Indian BPO industry
, and the chairman of Quattro BPO raised a question that’s been giving Indian BPO honchos sleepless nights.The query was about the government’s unwillingness to extend the STPI tax holiday for BPO units beyond 2009. Roy’s contention was that the decision would saw-off India’s competitive advantage in the business. Even before Roy could finish his question, the FM flipped through his yellow Budget booklet and rattled off the numbers to suggest that the BPOs shouldn’t be crying foul just yet. “5525 BPO firms in India paid a Read more:ahead
Moving towards a global future for BPO 2008-04-03 21:30:00 NEW DELHI, India, April 1 -- The $50-billion opportunity for the business process outsourcing (BPO) industry that the NASSCOM-Everest study has revealed shows that India has established a fairly substantial lead over competing countries with a market share of 37 per cent ahead of Canada at 27 per cent and Philippines at 15 per cent. A clutch of other competing countries that include Ireland, Mexico and China have single digit market shares.More than 70 per cent of the revenues come predictably from the banking and insurance, manufacturing and telecommunication sectors with industry players having established both industry or domain specific capabilities and the ability to transition widely-used processes to offshore destinations.If the industry were to remain what it is today, it is predic Read more:Moving
Publishing BPO: Good times waiting .. . . . 2008-04-02 21:12:00 The Indian publishing BPO industry is expected to grow at an estimated rate of 35 per cent per annum and become a $1.46 billion industry by 2010, Puducherry CII Vice Chairman Sriram Subramanya said on Thursday.Addressing a conference on Publishing
BPO Services, organised by CII in Chennai, Subramanya said Chennai had emerged as a global hub for publishing BPO services and the Indian publishing BPO services industry had grown phenomenally over the years. Several global publishers are offshoring their publishing services to India, making the country a publishing BPO services hub of the world, he said.''There is an accelerated trend of acquisitions, which is likely to intensify as more players look to acquire new capabilities, clients, market presence, offshore capacity and onshore capability
HDFC Bank moves to rural India; to hire 2,000 people for BPO 2008-04-01 20:52:00 Country’s largest private sector lender in terms of branch network, HDFC Bank is moving its BPO activity to the semi-urban area by hiring about 2,000 people
in next two months. The move is expected to bring down the operation by about 50-60 per cent primarily due to cheaper human resources and real estate cost.The bank will soon open 400-seater BPO in Trupati, the second one after Nellor in Andhra Pradesh, sources close to the development said. The Mumbai-based bank is expected to have 2,000 people working (at these two BPOs) by June, sources said.Going forward, the capacity would be ramped up along with widening of the scope of operations, sources said. This is the first such attempt by any major bank in the country, sources said adding, to start with these BPOs will do only data ent Read more:India
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BPOs wake up to business opportunities in north-east 2008-03-31 21:53:00 SHILLONG: India's north-east, so far clouded by insurgency, is bracing for an economic and employment boom with some of the country's top IT and BPO companies making a foray into the region.Genpact, one of the country's top BPO employers, is the latest to have firmed up plans to start operations in the north-east.Recently, companies like Tata Consultancy, Symantec and 24/7 Customer had evinced interest in setting up their businesses here, apparently impressed by the region's abundant supply of skilled workforce and low attrition rate.Read More Article...
BPO firm ExlService beats rival WNS in market cap 2008-03-30 21:56:00 NEW DELHI: Following its better-than-expected quarterly result, BPO firm ExlService Holdings has beaten twice-its-size rival
WNS (Holdings) in terms of market cap. Nasdaq-listed EXL ended the trading session on Wednesday with a market cap of $688.5 million, just ahead of NYSE-listed WNS’ market cap of $684.03 million.For the quarter-ended December 2007, EXL reported revenues of $50.4 million while WNS closed the quarter with $115.6 million. “The stock price represents the fundamentals of the company—the quality of business and profitability,” said EXL president & COO Rohit Kapoor.Both the BPO firms have seen their scrip prices recover after dipping in choppy US markets, especially after losing some of their clients to the subprime lending crisis in the US. WNS in August 2007 lo
Genpact to enter Indian BPO market 2008-03-28 22:18:00 Indias largest BPO firm, Genpact, is all set to enter
the domestic USD 1.60 billion ITeS BPO market. It will also foray into the BPO market in China where it has 3,000 employees. We have ignored these markets for far longer than we should have. The time is right for us to enter the India and China markets as our products are wellsuited to the market requirements and local companies are also ready for these services. We would start with some of our highend offerings like reengineering services, customer service and finance and accounting work in these markets, Genpact president and CEO Pramod Bhasin said.Genpact is also eyeing acquisitions in India with valuations being attractive at this juncture. "We have a potential list of Indian companiescaptives, niche services firms and small
BPO boon from Jipsa, Asgisa 2008-04-27 21:34:00 The business process outsourcing (BPO) industry is to receive an injection of skilled workers through the activities of the Joint Initiative for Priority Skills Acquisition (Jipsa) and the Accelerated and Shared Growth Initiative for SA (Asgisa).This is according to the latest Jipsa and Asgisa reports, released by deputy president Phumzile Mlambo-Ngcuka yesterday and today.The reports state the first 1 000 BPO students to have gone through the BPO Sector Support Programme will hit the market by July. Their training is being spread through the country, with students coming from regions as disparate as Gauteng and the Eastern Cape.“SA has a lot of opportunity in the BPO sector, specifically in financial institutions,” said Alan Hirsch, chief economist within the Presidency, yesterday.
A labour shortage in the world's biggest country 2008-04-28 21:32:00 NEW DELHI - Shilpa Goel is going through a rite of passage. The 20-year-old engineer is facing a barrage of recruiters from Indian outsourcing companies. Today, she has her first interview with Tata Consultancy Services (TCS). Of the 20,000 potential graduates from the Indira Gandhi Institute of Technology, Ms. Goel is one of the lucky 57 to get to this stage. She is eager to please, and tells the three panelists that she would move anywhere in the world - even Pakistan. But despite her nervous demeanor, Ms. Goel knows her high marks and strong English will bring offers. She and her classmates go so far as to tick off the qualities they are seeking in an employer: "good job security," "good working environment," "good growth rate" and diversification into "business solutions, BPO, and cons
Realty, telecom expects highest salary hike in 2008 2008-04-29 21:48:00 CHENNAI: If labour markets worked like stock markets , our advice would have been - get out of electronics & automotive and get into real estate & telecom. This is the essence of a survey conducted by HR consulting firm Hewitt Associates. The 12th annual India salary increase survey found that sectors such as real estate (infrastructure ), energy, retail, telecommunications and banking saw the highest
salary increases across levels last year. The average increase in salaries hovered around 16.4%-19 .0%.Of the above areas, the top honours went to the real estate and infrastructure segment , where salaries rose by at least 25.2%. Further, Hewitt projects that this booming segment, flush with money from the public markets over the last year, will grab the top place this year as well. Read more:Realty
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US slowdown puts BPO buyouts on fast track 2008-04-30 20:58:00 MUMBAI: The BPO deal space for acquisitions is looking hot again after a lull for over the last six months. The US slowdown is pushing more third-party outsourcing firms and captive operations to sell out, according to industry players and investment bankers.Compared to the last quarter when both potential targets and buyers were in a wait-and-watch mode, large third-party BPO firms and integrated IT and BPO players are now keen on using their cash reserves to gain scale and new service lines, while potential targets that were holding out hoping for a recovery in their valuations are now interested in exiting before further value erosion happensMany of the smaller players which are unable to scale up are now looking to sell out. Some of the investors in these companies were planning to exi
Now WNS forays into platform-based BPO 2008-05-01 20:40:00 MUMBAI: India’s second-largest third party BPO firm, WNS Global Services, has decided to carve out a separate group from its existing services called the ‘business technology group’ and has moved its chief information officer, Atul Davda, to head the effort.The move will represent the first serious foray by a pure-play BPO firm into ‘platform-based BPO services’, business processes that are run on a unified technology platform owned by the vendor rather than on separate client platforms.The subject of platform-based BPO has been slightly controversial with IT firms favouring it because of their natural bias towards building and owning technology and a few pure-play BPO firms opposing it.The contention of the pure-play BPOs has been that clients would not want to switch to a stand
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