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How BPOs are reinventing themselves 2008-07-06 23:35:00 NEW DELHI: At the concluding session of Nasscom's BPO Strategy Summit in Bangalore recently, 24/7 Customer's co-founder S Nagarajan made an unusual and passionate plea.He asked the large audience to write letters to newspapers whenever they found articles that portrayed the BPO industry in a negative light."If you have different experiences from that stated in the articles, you should all write to Read more:themselves
Intelenet Global Services scouts US firm 2008-07-04 23:17:00 BPO firm Intelenet GlobalServices
is close to acquiring the backend processing division of a financial institution in the US.The source said that the top management is in the final stages of discussion.It is learnt that the company has readied about USD200 million for the acquisition of a financial firm. However, the source said quoting company officials that money wont be an obstacle as the com Read more:scouts
BPO industry is the choice for young professionals 2008-07-03 22:11:00 “Good morning, this is Madelene. May I help you?” says a female voice with an American twang. Madelene is responding to an American customer’s call. She patiently listens to the customer and provides required information. Madelene also exchanges pleasantries with the customer and talks about how it is snowing in the morning. The customer is happy with the interaction and soon hangs up. Litt Read more:industry
, young
How BPOs are reinventing themselves 2008-07-02 22:41:00 NEW DELHI: At the concluding session of Nasscom's BPO Strategy Summit in Bangalore recently, 24/7 Customer's co-founder S Nagarajan made an unusual and passionate plea.He asked the large audience to write letters to newspapers whenever they found articles that portrayed the BPO industry in a negative light."If you have different experiences from that stated in the articles, you should all write to Read more:themselves
Economic slowdown is a boom for the BPO sector 2008-07-01 22:39:00 BANGALORE: Unperturbed by the economic slowdown in the United States, the Business Process Outsourcing (BPO) sector
is growing and cashing in on the opportunity of more business.For the BPO sector, the US slowdown is the melting in the pot to look for more business in terms of opportunity.This space in information technology even though US centric is looking formidable in facing the slowdown.The s Read more:Economic
Domestic BPO sector to treble revenues by 2012 2008-07-31 04:10:00 Mumbai, July 27 There will be an almost four-fold rise in the number of people employed for providing back office services to Indian domestic firms as this industry is expected to more than treble in revenues by 2012.According to a study by the Pune-based research firm, Valuenotes Database, domestic business process outsourcing (BPO) firms would collectively employ about 5.4 lakh employees in the Read more:Domestic
, sector
Patni sets up green BPO center 2008-07-31 00:58:00 Indian outsourcing services provider Patni Computer Systems has established a "green" BPO knowledge center in Noida, India with an investment of INR1.75 billion ($40m). The center, which is spread over five acres, has a seating capacity of over 3,500. It was built using guidelines from India's Green Building Rating System for New Construction and is currently under certification process.Patni said
Growth in Domestic BPO Market to outpace that of offshore BPO 2008-07-30 04:31:00 New Delhi, July 29 (ANI): While the offshore (international) BPO market faces pressures with economy-wide slowdown in developed markets, the domestic BPO market is getting ready to take off. According Arun Jethmalani, CEO, ValueNotes, “Unlike the overseas business, labor or cost arbitrage does not drive the domestic BPO market. It’s strategic factors such as the need to scale rapidly, focus on Read more:Domestic
, Growth
, Market
Sundaram BPO opens new facility in Chennai 2008-07-29 22:12:00 Chennai-based Sundaram Business Services (SBSL), a BPO arm of Sundaram Finance today inaugurated its fifth BPO facility in Chennai. The new facility can house around 200 employees. The company is also planning to set up similar facility in Madurai and is planning to hire around 500 people in this Tier II city by 2008 end.P S Raghavan, CEO, SBSL in a release said that the company was recently award Read more:Chennai
India most mature spot for BPOs 2008-07-29 04:17:00 BANGALORE: India
has emerged as the most mature
d location for offshored IT and BPO services, though this dominance might be chipping away given the rising costs. Everest Research Institute in its report “Global Sourcing--Market Vista Q1 2008” said that the cost inflation in Indian cities is exceeding the 2007 levels and this has increased the risk of labour arbitrage closing very rapidly.There
Lehman BPO shows door to 180 2008-07-28 21:14:00 NEW DELHI: Lehman
Brothers’ captive back-office unit in Mumbai is set to hand pink slips to over one-fourth of its employees. Lehman Brothers Financial Services (India), which employs around 700 people at its captive unit at Powai has asked about 180 employees to leave.“In the second quarter, Lehman Brothers, globally, announced a $2.8-billion net loss due to bad debt. Some processing related
India most mature spot for BPOs 2008-07-27 22:49:00 BANGALORE: India
has emerged as the most mature
d location for offshored IT and BPO services, though this dominance might be chipping away given the rising costs. Everest Research Institute in its report “Global Sourcing--Market Vista Q1 2008” said that the cost inflation in Indian cities is exceeding the 2007 levels and this has increased the risk of labour arbitrage closing very rapidly.There
Bangalore blasts: Panic grips techies, BPO employees 2008-07-26 03:38:00 BANGALORE: Employees at scores of tech firms, BPOs and call centres rushed back from work on Friday as word of the serial blasts spread across the IT city. And those who stayed back were too scared to work."On hearing about the blasts, my wife called me frantically and I called my son's school. There was a lot of panic and fear at least for 2-3 hours. No work has happened after the blasts, but we Read more:Bangalore
, Panic
, employees
Indian BPO ranks high 2008-07-25 22:54:00 Satyam BPO also ranked fourth on the Knowledge Process Outsourcing vendors list. more than 4,000 organizations were evaluated in compiling the listsSatyam Computer Services Ltd announced on Monday that Satyam BPO, its business process outsourcing BPO arm, has been ranked second among the worlds leading BPO vendors in BrownWilson Groups Black Book of Outsourcing. Satyam BPO also ranked fourth on th
BPO, offshoring may be obsolete words by 2015 2008-07-24 21:49:00 Words like business process outsourcing (BPO) and offshoring may not exist in the IT dictionary by 2015. Substitutes like business service outsourcing and global delivery model (GDM), necessitated by the changing business model of IT firms, are likely to replace them over the next seven years."In five to ten years, you will see a dramatic change in the way people are serviced. Who will care from w
Philippine BPOs get Indian voice 2008-07-23 21:42:00 NEW DELHI: BPO firms, which have so far been big job creators in India, are now shifting employees to emerging outsourcing destinations like the Philippine
s. Not only are domestic BPOs such as Genpact, Sitel and Intelenet hiring in droves from the country for their Philippines operations, MNCs such as Citibank and Accenture too are relying on Indian talent.“While at the associate level, Philippi
Tata Group of India to set up BPO operations 2008-07-23 04:18:00 India’s Tata Consultancy Services Ltd., one of the world’s largest software services and consulting companies, will set up local business process outsourcing operations in the country.Indian Ambassador to the Philippines Rajeet Mitter told reporters over the weekend that the unit of Tata Group
, one of the world’s largest industrial conglomerates, was focusing its Philippine operations on sof Read more:India
Orange calls back Indian BPO jobs 2008-07-22 21:20:00 CHENNAI: British telecom service provider Orange
has terminated its outsourcing contract with Bangalore-based BPO firm 24/7 Customer. The latter employed over 400 people to service Orange from Gurgaon.24/7 Customer has received an official termination letter from Orange. The British company severed its contract with BPO firm Vertex a few quarters ago. But EXL Services, Convergys and IBM Daksh cont Read more:calls
Indians write the BPO script in Philippines 2008-07-22 03:51:00 NEW DELHI: BPO firms, which have so far been big job creators in India, are now shifting employees from here to emerging outsourcing destinations, including the Philippines
.Not only are domestic BPOs like Genpact, Sitel and Intelenet hiring people in India in droves for their Philippine operations, MNCs like Citibank and Accenture with operations in that country, too, are relying on Indian talent. Read more:Indians
, script
How to avoid the mistakes in financial BPO 2008-07-21 21:46:00 There are five common mistakes when planning to adopt finance and accounting business process outsourcing (BPO), says analyst Gartner.The analyst has provided CFOs with a formula to avoid them:Mistake 1 - Providing insufficient funding for the internal sourcing management teamMany organisations fail to dedicate experienced staff to this initiative, leading to multiple problems in the early years o
Where is BPO in Asia-Pacific? 2008-07-20 23:03:00 Do you see lots of BPO happening in the Asia
-Pacific
region? Before we answer that, what do I mean by BPO?I mean business process outsourcing, which therefore excludes captive centers and considers only the engagement of third-parties to provide business processing services, excluding IT-related services such as infrastructure and applications. In addition, we need a threshold level to consider, a
HCL to acquire British BPO firm 2008-07-18 21:52:00 HCL Technologies, Indias leading global IT services provider, has announced signing of an agreement to fully acquire Liberata Financial Services LFS, a leading UKbased BPO provider and wholly owned subsidiary of Liberata Ltd. LFS, regulated in the UK by Financial Services Authority FSA, and provides comprehensive endtoend administrative and customer services for the Life and Pensions industry. As Read more:British
Warning bells ring over B`lore as BPO destination 2008-07-17 21:24:00 Warning bells
are ringing on Bangalore's future as a leading BPO destination. It is not a full-blown crisis yet but the portents are disturbing, according to a cross section of industry, human resource and real estate experts. "From January 2008, only a handful of BPO companies have set up shop in Bangalore, as against an average two or three companies beginning operations every month in 2007," sa
Indo-China BPO Meet For 'Chindia' Implementation 2008-07-16 21:19:00 The meeting -- between Lifewood, Hong Kong Productivity Council and Hong Kong Software Outsourcing Association and Indian BPO players -- will enable India and China
to take on the 'Globalisation'.Tuesday, July 08, 2008: A multinational corporation JB Group India, has organised visits for delegates from Lifewood Data Technology Limited HK/China, a 'Knowledge Factory' BPO player, Hong Kong Producti Read more:Implementation
Wanted! Regional language speakers for BPOs 2008-07-15 21:28:00 Tucked away in a narrow lane off SV Road in Goregaon in a three-storey cream-coloured building is a 950-sq ft business process outsourcing (BPO) unit.A spacious room in the building is filled with eight bays-files, computers, and knick-knacks on each of the 64 desksThe 256-odd employees are busy replying to customer calls. But instead of speaking English in the much-ridiculed firang accent, they a Read more:language
, speakers
Accenture to hire 13,000 employees 2008-08-14 03:40:00 New Delhi: Accenture, a global consulting and technology services provider is projecting to increase its current India headcount of 37,000 to 50,000 by the end of April 2009."Most of our business in India would be focused on the third party solutions and a little bit on the captive sector," said P G Raghuraman, Accenture BPO Lead Executive.The company is also eying new acquisitions in the domestic Read more:employees
Indian BPO's Generate US Jobs 2008-08-13 21:26:00 Indian corporations have generated 30,000 U.S. jobs.Indian corporations have generated 30,000 U.S. jobs, according to a report by the US-India Business Council (USIBC).The Tata Group employs 19,000 U.S. citizens in its 16 U.S. business and has invested over $3 billion in the country. The Essar Group employs 7,200 Americans in its operations in 12 states, including Arizona, Colorado, Florida, New Y
Work-from-home policy a concern for BPO companies 2008-08-13 03:22:00 Business process outsourcing (BPO) companies are concerned about security issues and investment demands from infrastructure and technology upgradation following the move by the Department of Telecommunications (DoT) to allow employees to work from home. Clients in the present environment are very strict about data confidentiality and privacy, BPO companies told Business Standard.“Companies will
BPO industry sees pullback in demand 2008-08-12 21:59:00 The BPO industry
may witness a pullback
in demand
. And the silver lining is a drop in attrition rate and hiring costs.The BPO business will see a pull back in demand by the fourth quarter. Industry leaders say, incremental business is coming in from new and existing clients and the cost pressure has not dented plans significantly, atleast not for the big boys. Companies like Genpact and Accenture
How safe are women BPO staffers in city? 2008-08-11 21:51:00 AHMEDABAD: The gangrape of a 22-year-old BPO employee in Pune has sent shockwaves across the huge call centre workforce in the city. How safe are BPO employees in Ahmedabad? As BPO and KPO centres mushroom in the city and employ a sizeable number of women staff, the big question is, if safety measures are in place and adequate enough.Ahmedabad, a tier II city, is fast emerging as a favourite desti
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