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Dubai seeks BPO business 2008-06-08 22:45:00 Joint ventures with other countries to develop projects in the Dubai
Outsource Zone DOZ are on the pipeline, Ismail Al Naqi, Executive Director of DOZ, said. DOZ is seeking at least five per cent of the global outsourcing market by 2010, when its fourth and last phase is expected to be completed. Outsourcing helps many companies keep down costs by handing over some tasks to outside firms. Gartner,
Indian BPOs may lose Orange pie 2008-06-09 22:43:00 Business process outsourcing (BPO) companies like 24/7 Customer , Convergys and EXL Service may be impacted post Orange
UK’s announcement of job cuts and reduction in the telecom major’s reliance on India based call centres.Orange, the mobile services arm of France Telecom, is amongst the largest cellular players in the world. Orange’s new UK CEO Tom Alexander, while announcing a cut of 450
Bangalore is the leading BPO destination 2008-06-10 22:19:00 Bangalore has been classified as a leading location for the BPO sector in a report released by NASSCOM in association with AT Kearney on 50 leading locations for the IT-BPO sector.The report analysed four locations from Karnataka—Bangalore, Hubli-Dharwad, Mysore and Mangalore. The detailed report, ‘location roadmap for IT- BPO growth: assessment of 50 leading cities’ classified Mangalore as Read more:Bangalore
BPO industry to grow at 33% 2008-06-11 22:40:00 ‘India is becoming a hub for process expertise’BANGALORE: The National Association of Software and Service Companies (Nasscom), the representative body of the Indian IT and Business Process Outsourcing (BPO) industry
, on Monday held its tenth annual BPO strategy summit here. The two-day event attracted more than 500 delegates and was addressed by more than 60 speakers representing a spectrum o
Vendors find India’s BPO market attractive 2008-06-12 22:37:00 Firms are gravitating towards the country because of rapid growth in its domestic market, a strong rupeeBangalore: India
, already known as the world’s back office, is now emerging as a big market for such services as its economy matures and the global economy slows down.The opportunities of business expansion in the domestic market have even made US-listed Indian firms such as Genpact Ltd and EX Read more:Vendors
, attractive
Business Process Outsourcing 2008: The Year Ahead 2008-06-13 21:51:00 The sub-prime mortgage crisis and the weakening of the US Dollar have rendered several rude shocks to the outsourcing industry in 2007. Indian companies were especially hit as the Rupee appreciated by 10.9% in the last 12 months (14.2% in the last 15 months) against the US Dollar. Investors, analysts and the media have been speculating about the impact of margin pressures, risk of business loss in Read more:Business
, Process
, Outsourcing
, Business Process Outsourcing
‘Rural BPO’ concept catches up 2008-06-16 21:38:00 Krishnagiri (TN), June 15 Padma, 22, a first time earner from an agricultural family, proudly displays her TVS Scooty. Her colleague Vijay, 25, is the breadwinner for a five-member family which owns five buffalos. Each earns about Rs 5,000 a month, working for Fostera (Fostering Technologies in Rural
Areas), rural business process outsourcing (BPO) initiative in Krishnagiri district.Both Padma and Read more:catches
Analytics Summary: BPO Survey 2008-06-15 22:14:00 information week's latest poll on enterprise use of business process outsourcing reveals a mix of angst and opportunities.Concerns over data security and the difficulty of managing business process outsourcing projects are no match for the relentless drive to cut costs, a recent InformationWeek reader poll finds.More than seven out of 10 companies surveyed are forging ahead with BPO initiatives, e Read more:Analytics
, Summary
Infosys hopes to recreate the software magic with BPO 2008-06-17 22:17:00 Infosys has come late to the BPO space but now the company is making all the right moves to scale up fast.Amitabh Choudhary, CEO of Infosys BPO, has set a steep target of $1 billion in revenue in three years, which is four times its current revenue.Infosys BPO is growing exponentially at 70 per cent every year, a stark contrast to its IT business growing at 20 per cent.According to Choudhary, the Read more:Infosys
Global BPO market to hit $450bn by 2012 2008-06-18 23:20:00 The business process outsourcing (BPO) market is forecast to hit $450bn by 2012.BPO total contract value grew across all major regions worldwide in 2007, fostered by increased capabilities among suppliers, says analyst NelsonHall.The credit crunch will hasten organisations move offshore, as companies look to reduce costs and buy their way into emerging growth markets, particularly in the financial Read more:Global
Satyam BPO ranked second globally 2008-06-30 21:50:00 Computer on Monday announced that Satyam
BPO, its business process outsourcing arm, has been ranked second among the world’s leading BPO vendors in Brown-Wilson Group’s Black Book of Outsourcing.Satyam BPO was also ranked fourth on the knowledge process outsourcing vendors list. More than 4,000 organisations were evaluated in compiling the lists.For the third consecutive year, Satyam has been
BPO to earn $13B 2008-06-29 21:48:00 THE business process outsourcing (BPO) industry in the country aims to earn $13 billion in revenues and generate one million jobs by 2010.If this will be achieved, this would mean a total of $6.7 billion in annual salaries that can be distributed through spending in various sectors of the country’s economy, said lawyer Jamea Garcia, executive director for talent development of the Business Proce
Spanco BPO ties up with MRS 2008-06-27 22:22:00 Spanco Telesystems BPO subsidiary, Spanco BPO Venture Ltd. and USbased MRS Associates Inc. have entered into an agreement which aims to generate revenues of USD100 million in two years.As per the partnership, Spanco Respondez, the international BPO arm of Spancos BPO business vertical will offer back office and contact centre services in Mumbai and Gurgaon.As per the partnership, Spanco Respondez Read more:Spanco
Healthcare BPO sector looking for freshers 2008-06-27 03:53:00 Bangalore May 20 Over 5,000 freshers are needed in the healthcare BPO sector
across the Southern cities. Healthcare
BPOs, which offer jobs in transcription, billing, coding and clinical trials currently employ close to15,000 people now in Chennai, Bangalore and Hyderabad, according to Mr Manoj Pachisia, Director, NEXT, a BPO training institute. "Currently, healthcare BPOs are preferred jobs in the
Issues in the BPO sector 2008-06-26 21:03:00 THE fast-growing business process outsourcing (BPO) industry in the country is not without problems and challenges.The Business Processing Association Philippines (BPAP), has identified three key issues that should be addressed with a clear set of initiatives and an institutional framework to sustain momentum.The three issues are: talent, which require that the supply of qualified workers be susta Read more:sector
, Issues
Kenya BPO Society launches standards and ethics guidelines 2008-06-26 04:05:00 The Kenya
Business Process Outsourcing (BPO) Society
is set to introduce a set of standards and ethics guidelines that is expected to be enacted in Parliament."The standards are a major marketing tool for Kenya," said BPO Society Chairperson Gilda Odera. "We need to convince prospective businesses that their information is safe with us and that the society has a way of enforcing the standards."The
BPOs get their act together to fight inflation 2008-06-25 22:30:00 IT-BPO firms, which are already facing a US slowdown and currency fluctuations, are now busy in firming up their plans to tackle a rising inflation in the country and its impact on salary, sales, general and administrative (SG&A) and travel costs, which can dent their profit margins.According to analysts, the immediate impact of a rising inflation would be on salary. Avinash Vashishta, Tholons Read more:together
, fight
IT, BPO industries may post slower growth 2008-06-24 22:06:00 Bangalore, June 10: NASSCOM president Mittal said that the growth of IT and BPO industry is expected to take a hit by 3-4 pecent in the current fiscal owing to the slowdown in the slowdown in the US economy and spurt in the crude oil prices."The fundamentals of the IT industry remains strong. However, various factors like slowdown in the US economy, weak US dollar and spurt in the crude oil prices
Indian BPOs Don't Fear U.S. Recession 2008-06-24 04:23:00 The country's outsourcing companies are confident the industry's growth will not be stopped by U.S. economic woes or negative portrayals in the press.At the concluding session of Nasscom's BPO Strategy Summit in Bangalore recently, 24/7 Customer's co-founder S Nagarajan made an unusual and passionate plea. He asked the large audience to write letters to newspapers whenever they found articles that
BPO firms confident of beating US recession 2008-06-23 21:40:00 At the concluding session of Nasscom's BPO Strategy Summit in Bangalore recently, 24/7 Customer's co-founder S Nagarajan made an unusual and passionate plea. He asked the large audience to write letters to newspapers whenever they found articles that portrayed the BPO industry in a negative light. "If you have different experiences from that stated in the articles, you should all write to the edit Read more:firms
, beating
Is Mysore becoming the next BPO capital? 2008-06-22 21:37:00 Think IT, think South India. Bangalore, Chennai and Hyderabad have seen unprecedented growth in the last decade owing to the growth of the information technology sector. But, could Bangalore be 'Bangalored' by its own neighboring town? Could Vijayawada or Madurai be the next BPO boomtowns?Mysore is known as much as for Mysore Pak as it is known for Brindavan Gardens and the Chamundi Hills. This sl Read more:capital
New BPO service on the offing 2008-06-20 21:59:00 Insurers in Europe and the United States are increasingly considering policy administration business process outsourcing BPO, says a new report by London based independent market analyst . Facing challenging market conditions, both life and non life insurers are seeking to reduce costs and gain flexibility. Often times, however, these goals are stymied by rigid policy administration platforms, wh
Infosys BPO & i-mint partner to launch employee rewards programme 2008-06-19 21:46:00 BANGALORE: Infosys
BPO, the business process outsourcing subsidiary of Infosys Technologies and i-mint, India's first multi-partner consumer rewards programme, have partnered to launch the i-mint-Infosys employee reward programme for Infosys BPO employees.The programme would be launched with a Infosys co branded i-mint card.The program would add considerable value to Infosys' employees, who would
BPO professionals get their own social networking space 2008-07-14 21:52:00 NEW DELHI: It's the era of social networking
groups. When everyone is either joining or starting a social networking group on the net these days, how could the young crowd from the Indian BPO sector be left behind? That's why BPO Voice, a new social networking group for people with a background in the BPO industry, is fast catching up in cyberspace.Formed a few months ago but opened for membership
Indian BPO boom seems to be over 2008-07-13 22:37:00 For the first time the BPOs in India are conducting large-scale lay offs and the industry agrees that with the US economy slowing down India's call centre boom may finally be over.Gurgaon's call centres have for years been the first choice of college graduates, who don't mind odd hours, in exchange for quick money. But now the dream run is being replaced by a reality check.Rajeev, a Senior Custome
Accenture to offer cross industry BPO 2008-07-11 22:26:00 Accenture, the global technology services and outsourcing company, today said it has opened its 53rd delivery centre in Noida to strengthen its outsourcing capabilities.The centre will offer cross industry
BPO services in finance and accounting, human resources, learning, procurement and customer care, as well as industry-specific services focussing on insurance, healthcare, pharmaceutical and uti
'It is really expensive to do BPO business in India' 2008-07-10 22:57:00 24/7 Customer, the Bangalore-based business process outsourcing (BPO) firm, started operations at a time when the very concept of offshoring jobs was not much known.The BPO industry in India
has grown up in size and scale since then, providing employment to thousands of youth. However, 24/7 Customer, which could have grown much bigger in headcount, has preferred to maintain its leanness but never
‘BPO space has huge scope, needs new biz paradigm’ 2008-07-09 22:43:00 Bangalore: ‘BPO’ may be a good catch phrase, but the industry is past the era of mere offshoring; today it is all about globalisation of services and achieving domain expertise and efficiency, said Pramod Bhasin, Vice-Chairman, Nasscom (National Association of Software and Services Companies), and President and Chief Executive Officer, Genpact.“The term ‘BPO’ has outlived its use. It doe
BPO employees fight for rights on the Net 2008-07-08 23:15:00 NEW DELHI: It is redefining the way employee unions function. This 'e-union', that was formed last month on the Internet for BPO employees
, does not plan to fight
companies and managements the conventional way. That is, through strikes and sloganeering on the streets. Instead, they plan to hit where it hurts the companies most.The e-union plans to talk directly to shareholders so that it affects s
Warning bells ring over Bangalore as BPO destination 2008-07-07 21:10:00 Warning bells
are ringing on Bangalore
's future as a leading BPO destination. It is not a full-blown crisis yet but the portents are disturbing, according to a cross section of industry, human resource and real estate experts."From January 2008, only a handful of BPO companies have set up shop in Bangalore, as against an average two or three companies beginning operations every month in 2007," say
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