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Operational changes happening in BPO 2008-05-02 20:56:00 The Indian BPO sector is experimenting with assembly line type of job allocation as they are facing huge talent crunch.This means they are breaking up wholesome work into some non specialized parts processes demarcated step by step.This step is seen as a response to the talent crunch.Also it is expected to check attrition as individually no employee will be able to hold wholesome experience on a particular process and thus employability in other sectors is greatly decreased. The trend has not caught so much stam yet but if scaled up, it may throw up an opportunity for vey low skilled peoples to become the backoffice for BPO operationsand this could help the BPO industry spread to tier II and III towns where smaller tasks can be offshored.The BPO industry in India is currently entirely cent Read more:Operational
, changes
BPO vendors see larger US deals by year-end 2008-05-04 20:49:00 It is a temporary slump in offshoring due to the US credit crunch and the BPOs expect the same factors to fuel increased demand for outsourcing by year-end.The uncertain environment has indeed forced client companies in the US to ‘reprioritise’ and ‘review’ their roadmap for the futureMumbai, May 4 Is recession good or bad for the business process outsourcing sector? Probably both! Recession in US seems to be a mixed bag for Indian BPO vendors.They do agree there has been a temporary slump in offshoring due to the US credit crunch, but expect the same recession-related factors to fuel increased demand for outsourcing by the end of the calendar year.Read More Article...
BPO vendors see larger US deals by year-end 2008-05-04 20:49:00 It is a temporary slump in offshoring due to the US credit crunch and the BPOs expect the same factors to fuel increased demand for outsourcing by year-end.The uncertain environment has indeed forced client companies in the US to ‘reprioritise’ and ‘review’ their roadmap for the futureMumbai, May 4 Is recession good or bad for the business process outsourcing sector? Probably both! Recession in US seems to be a mixed bag for Indian BPO vendors.They do agree there has been a temporary slump in offshoring due to the US credit crunch, but expect the same recession-related factors to fuel increased demand for outsourcing by the end of the calendar year.Read More Article...
‘Smaller cities may capture 2-3 m IT/BPO jobs by 2018’ 2008-05-05 21:45:00 New Delhi, May 5 The smaller cities or ‘non leader cities’ could end up capturing 2-3 million IT and BPO jobs by 2018, if Government and industry take concrete measures for balanced growth, entailing development of infrastructure, improving curriculum in line with industry needs, and ensuring human resources development.According to a study released on Monday by Nasscom and A.T. Kearney, the current growth is focused on the seven leading cities (Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, National Capital Region (NCR) and Pune) which together account for 85 per cent of the IT sector employment and over 90 per cent of the BPO employment in the country.Read More Article... Read more:capture
Indian BPO to offer 800 jobs in Ireland 2008-05-06 21:13:00 Indian BPO major Firstsource has spread cheer by announcing plans to create more than 800 jobs in Northern Island.Firstsource, which operates from two bases in Northern Ireland
, is among a growing number of Indian companies like HCL [Get Quote], polaris, PixTransmission and Tech Mahindra [Get Quote] who have chosen to set up offices in the region.The company announced that around 300 of the new jobs will be in Londonderry where the company already employs 350. The remaining 500 jobs will be based in the company's European Centre of Excellence, which is being established in the region. The company, which set up office in the region in 2006, employs 550 people in Belfast.The investment by the company is being backed by 6.7 million pounds grant aid from Invest Northern Ireland, a regional eco
‘BPO capacity in excess of supply’ 2008-05-07 21:41:00 We still see businesses making the mistake of buying BPO services using procurement managers who used to buy office furniture.Mumbai, April 14 Mr Andy Kyte is Vice-President & Gartner Fellow at research and advisory firm Gartner Inc. In an exclusive chat with Business Line, Mr Kyte puts forth his view on happenings in the Indian BPO space.Is it true that a lot of small to medium size BPOs are concentrating only on the top line growth by undercutting prices?Yes, this is absolutely true. What we are seeing is a very natural state of market dynamics. If you are in a market where you have to compete for every piece of work, you really cannot focus on margins.Any time when there are too many players in the market, the survival strategy is to win business at all costs. Doing so might not be
Satyam BPO wins two prestigious shared services excellence awards 2008-05-08 23:40:00 Satyam BPO, the business process outsourcing arm of Satyam, a leading global business and information technology services company on 10 April 2008 has announced that it has won two prestigious shared services excellence awards from the International Quality and Productivity Council. The company was honored in Orlando, Fla. during shared services week, a conference organized by IQPC. Satyam BPO was a winner in the 'best business process outsource provider' and the first runner-up in the 'best customer service delivery framework' categories.The IQPC shared services excellence awards honor, recognize, and promote shared services organizations (SSOs) that demonstrate true best practices.The shared services excellence awards are the latest in a series of honors Satyam BPO has garnered. Recently Read more:Satyam
21 Indian BPO firms find place in top 100 2008-05-11 22:00:00 NEW YORK, May 11: Twenty-one Indian companies, including Infosys Technologies, Tata Consultancy Services (TCS) and Wipro, are among the top 100 BPO firms
in the world, according to a new study.Five of the Indian firms figuring among the 10 best outsourcing service providers are: Infosys (3), TCS (6), Wipro (7), Genpact (9) and Tech Mahindra (10), according to the study ~ '2008 Global Outsourcing 100' ~ compiled by the International Association of Outsourcing Professionals (IAOP).Accenture and IBM head the list published as an advertising feature by IAOP in the current Fortune 500 issue of Fortune magazine.The other 16 Indian companies in the list are HCL Technology (11), Mastek (16), WNS Global Services (19), Hexaware (22), ExlService (26), 24/7 Customer (28), Cambridge (36), ITC Infotech
BPO culture: Good or bad for Indian youth? 2008-05-12 21:12:00 Business process outsourcing have fast taken over the Indian youth
, which has further led to accumulation of western culture
in them. Globalisation has brought this culture in India, but is it cultural genocide or the cultural assimilation?THE POST 1990’s period in the history of India is not only marked by the changes in its foreign policy by rejecting the old ’Nehruvian Socialism’ and adap
Local BPO industry to grow 50%: CICT chief 2008-05-14 21:14:00 The business process outsourcing sector is expected to keep growing 50 percent annually until 2010, the chief of the Commission on Information and Communications Technology said Wednesday.Speaking at the sidelines of the ICT Professionals Congress held at the Hotel Intercontinental Manila in Makati City, CICT chief Ray Anthony Roxas Chua III said the local BPO industry
is on track towards generati Read more:Local
Barclays to set up captive BPO in India 2008-05-13 22:05:00 NEW DELHI: British banking giant Barclays
is setting up a 5,000-seat captive BPO unit in India
, at a time when the global financial turmoil is forcing many companies to defer their outsourcing decisions. The bank, which sold its 50% stake in BPO firm Intelenet Global Services last year, had earlier asked the BPO firm to set up a 1,000-seat BPO facility under the build-operate-transfer (BOT) model.
China is India's 'Only Possible Threat' 2008-05-15 21:32:00 The new chairman of Nasscom talks about his priorities, the U.S. slowdown, and the search for talent .India
's trade body and chamber of commerce of the IT-BPO (business processing outsourcing) industry, Nasscom was established in 1988 to facilitate business and trade across the country's software and services industries. The association has over 1,200 members, which include 250 global companies.In Read more:China
, Possible
New global campus for Sutherland in Chennai 2008-05-16 22:11:00 Business process outsourcing company Sutherland Global Services, with significant offshore operations in Chennai
, Kochi and Mumbai, is setting up its first global campus in Chennai. The campus will come up in the ITeS corridor of Chennai. When fully operational, the Sutherland campus in Chennai will employ over 10,000 people. The Sutherland campus will also house the Sutherland Academy of Excellen
Rural BPOs give women a fair deal 2008-05-18 21:31:00 HYDERABAD: If you thought gender bias was loaded against women in rural areas, it does not seem to reflect atleast in one area - rural business processing organisations (BPOs). In fact, most BPOs in rural India declare that over 60 per cent of their employees are women and in some cases, its even 100 per cent."While in terms of skill-sets and their understanding a task/project, women are as good a Read more:Rural
Reliance’s BPO arm to hire 4500 for its three new centres 2008-05-20 21:23:00 Anil Dhirubhai Ambani Group (ADAG) subsidiary, reliance BPO announced that it will come up with three new centres
in Kolkatta, Hyderabad and Chennai in the next one month.Each new centre will employ about 1500 professionals."We will employ the franchise model in rolling out these centres as it will allow the company to grow faster," said Rajnish Virmani, president and COO, Reliance
BPO.The company
Click BPO for a great job 2008-05-19 21:43:00 Ronald George is with HR Operations, 24/7 Customer. He had a fast-track growth in the company in a span of seven years. Now with HR, his mandate is to make the fresh recruits feel at home. He speaks to ET on the opportunities in the sector. Can you give a brief overview of your career? I started my career with 24/7 Customer in March 2001 and it has been more than 7 years since I’m with them. I b Read more:Click
Strike partially affects Pune IT-BPOs 2008-05-21 21:02:00 Women employees prefer to stay at home; others use own vehicles to commute.The day-long strike by information technology and business process outsourcing (IT-BPO) car operators today partially affected operations in Pune and surrounding belts, especially as a large number of women staffers preferred to stay home due to the uncertainty of transportation availability.There are more than 35 prominent Read more:affects
Airtel signs outsourcing deal with Firstsource BPO 2008-05-23 21:14:00 Firstsource Solutions, one of the leading global BPO services providers and Bharti Airtel
, Indias largest private telecom services provider, have signed a three year outsourcing agreement. Firstsource will provide a suite of BPO services covering both voice and backoffice in areas such as customer accounting, VAS provisioning, fraud and credit monitoring, customer service, collections, customer re Read more:signs
HIL to pick up 8.5% in Apollo BPO 2008-05-22 21:46:00 NEW DELHI: Mauritius-based firm Healthcare Investment (HIL) is picking up around 8.5% stake in Apollo
Health Street (AHS), the healthcare BPO arm of India’s largest healthcare company, Apollo Group, for around Rs 61 crore. This values the company at just over Rs 700 crore. HIL is learnt to the healthcare investment arm of a leading financial firm. However, ET could not identify the name of the f
‘India-only BPO strategy won't work’ 2008-05-25 22:30:00 Management Guru C K Prahalad’s new book, New Age of Innovation, co-authored by Prof M S Krishnan, cites 24/7 Customer, a standalone BPO firm that has grown organically, as an example of innovation in a global business environment. 24/7 Customer , says its COO Renee Kuwahara , provides integrated customer lifecycle management services through a “multi-shore global delivery model.” Founded in Read more:India
BPO jobs beckon India's smaller towns 2008-05-27 21:08:00 INDIA--An increasing number of local IT-BPO (IT-business processing outsourcing) companies are setting up shop in smaller towns across India
in a bid to lower their operational costs."The cost of operations is at least 15 to 20 percent lower in smaller towns," Nikhil Rajpal, practice head of global services at Everest Research Institute, told ZDNetAsia in a phone interview. This is despite the fac
Despite US recession, BPO's future looks bright 2008-05-26 21:34:00 The economic recession in the United States has affected the BPOs in India. But this has not totally fractured the outsourcing industry, as there are scopes opening up beyond US like Europe and Australia or changing client exposure..THE BUSINESS Process Outsourcing (BPO) vendors having United States based clients share mixed reactions due to the temporary slump in the US economy. This will be furt
BPO jobs beckon India's smaller towns 2008-05-28 21:51:00 INDIA--An increasing number of local IT-BPO (IT-business processing outsourcing) companies are setting up shop in smaller towns across India
in a bid to lower their operational costs."The cost of operations is at least 15 to 20 percent lower in smaller towns," Nikhil Rajpal, practice head of global services at Everest Research Institute, told ZDNetAsia in a phone interview. This is despite the fac
City BPO accused of data theft 2008-05-29 21:33:00 AHMEDABAD: It could well be one of the biggest data theft
s in the country. An Ahmedabad-based BPO owner, Maulik Dave, has been accused
of data theft from a Florida-based company and selling them to its rival companies in the US.Dave stole data worth Rs 1 crore from the company. With the help of his accomplice based in the US, Milan Dabhi, he sold the data to competitors of the company in the US.Th
More oppurtunities for Indian BPO industry 2008-05-30 21:27:00 Indian IT service providers are poised to look at a larger share of the global USD 28 billion addressable remote infrastructure management RIM services in the next five years, on account of cheaper labour and deeper skillsets, according to a recent report jointly prepared by Nasscom and advisory firm Mckinsey. Indian IT service providers already account for about 60 percent of the global RIM servi Read more:industry
Japan BPO firm chooses Philippines over India 2008-06-01 22:40:00 MANILA, Philippines
—Tokyo-based Transcosmos Inc., said to be the biggest contact center company in Japan
, has chosen the Philippines over India
as a launch pad for its entry into the English-language market, its chosen Philippine partner said.The local partner is the medium-sized call center firm, Logicall Inc., based in Makati City.“The objective of this partnership is for the Philippines and
BPOs move to check data theft 2008-06-03 21:13:00 More than 34,000 workers from a third of India’s outsourcing companies have volunteered to join a national database that will save their fingerprints and scan their past, as the industry imposes tough norms to prevent data theft
.In under three months, an industry-backed body called the Self-Regulatory Organisation is to begin work, enforcing what its officials say are some of the toughest data p
Aegis eyes Philippine BPO 2008-06-02 23:09:00 Aegis BPO Services, an Essar Group business process outsourcing (BPO) company, is close to acquiring an 8,000-seater BPO firm in the Philippine
s. The exact size of the deal is not clear.When completed, the company would have acquired close to 10 firms in the last two-and-half years.However, a senior executive said the company would not comment on speculations.Aegis has been bullish on inorganic gr Read more:Aegis
BPO industry still needs nurturing 2008-06-04 23:31:00 Say BPO and usually the first set of images that flash through the mind are Gen-X youngsters working in swanky hi-tech offices, with lavish canteens and a fleet of air-conditioned cabs ferrying them around town and the outskirts at odd hours. It is easy to think BPO-owners are quite like King Midas of our times. After all, if they can offer all those facilities and pay packets to entry-level emplo Read more:industry
WNS Holdings set to bag Aviva's BPO operations 2008-06-05 23:05:00 BANGALORE/MUMBAI: WNS Holdings
appears to have emerged as the highest bidder for insurance giant Aviva’s BPO operations — Aviva Global Services (AGS) — with an offer of over $200 million. The deal covers acquisition of Aviva’s captive unit, outsourced operations parked with vendors and an assured business from the UK-based insurance firm for a five-year period, sources said.Private equity
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