Owner: Skip Anderson's Selling to Consumers Blog URL:http://blog.sellingtoconsumers.com Join Date: Fri, 14 Mar 2008 11:56:24 -0500 Rating:0 Site Description: B2C sales training blog with sales tip and information to improve sales performance. For retail sales, home improvement sales, in-home sales, and other consumer salespeople. Site statistics:Click here
Do Not Call List vs. Telemarketing Industry 2008-04-25 19:44:43 Entrepreneur magazine recently names telemarketing as one of ten industries that could be extinct (or close to it) in ten years. The Do Not Call List is cited as one reason for the industry's problems. Used bookstores is also on... Read more:Telemarketing
Do you Boost or Bust? 2008-04-29 03:26:53 As a sales manager, you lead sales meetings every week. These ritual gatherings will have an effect on your sales team. The question is, do your meetings boost your team's attitude and energy, or do they do the opposite? Sales... Read more:Boost
Selling = Interviewing 2008-04-28 07:27:00 I've repeatedly posted rants on the importance of asking good questions as one [major] element of the sales process. Good questioning (I call it investigating) is vital to sales success. Laurie Hertzel, a writing coach at the Star Tribune newspaper... Read more:Interviewing
The Post Office Rant, Part 2 2008-04-30 07:08:08 I frequently stop at the post office in the period between 11:00 to 1:30. I did it again yesterday. In the post office near my office, there are three customer service counters, each manned by a postal employee. When I...
The Post Office Rant Part 1 2008-05-02 06:59:10 I stopped at the post office today. I'm going to be critical about what I experienced. But before I do, I want to say that I respect the scope of the postal service's mission. The postal service (and public schools)...
Smiles Don't Just Belong On Your Face 2008-05-05 12:00:56 I listened to a speech this weekend. The speaker had a smile in his voice. A smiling voice exudes optimism, acceptance, willingness, eagerness, happiness, confidence, and contentment. This is a great trait for salespeople to have. Having a voice that... Read more:Smiles
A Just Disease 2008-05-07 06:57:29 There's a disease out there among our salespeople. It's "just" disease. When presenting a product or service, many salespeople use the word "just" as a qualifier. Here are examples of what I mean: ▪ The carpet salesperson says "So you're...
Spread the Love 2008-05-08 13:43:09 I had the pleasure this week of benefiting from the efforts of three connectors who are friends of mine. According to Malcolm Gladwell in his book "The Tipping Point," connectors are people who know a lot of people and have... Read more:Spread
Spread the Love - Part 2 2008-05-09 04:33:46 Seth Godin and I seemed to have similar thoughts on our minds yesterday. I just read Seth's blog post from yesterday about connecting like-minded people. Who can you connect today? Customers? Friends? Colleagues? Vendors? Employees? Skip Anderson is the Founder... Read more:Spread
Retail Sales Training 2008-05-11 06:50:59 It seems like every week, as a consumer, I have a consumer experience that suggests a need for more or better retail sales training. Here are common maladies I experience as a consumer: 1. Lack of interest (the mobile phone... Read more:Retail
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Sales Trainer Testosterone 2008-05-13 14:50:14 I was introduced to a fellow training person the other day. He asked what I did. I tell him, "I help companies and individuals that sell to consumers maximize their sales opportunities; I'm a sales trainer and business consultant." "Oh,... Read more:Sales
, Trainer
No Apologies 2008-05-14 14:57:06 Like any career worth having, selling is hard work and it takes skill. But there's a wave of sentiment in the sales community that one shouldn't act too much like a salesperson or they'll be "found out" by their prospects....
Why today? 2008-05-15 06:52:35 Here's a great question to ask when you're working with a prospect and are in the Needs and Desires Investigation step of the selling process (this example is a furniture sales training example, but you could apply this concept to...
Negotiation: When Is The End Near? 2008-05-18 08:19:35 I heard an interview with a Minnesota state legislator last week on the radio. She said one of her biggest keys to her successful negotiations with other legislators has been her ability to notice when the person she's negotiating with... Read more:Negotiation
Sales Prima Donnas: Deciding Their Employment Future 2008-05-19 07:10:09 Many sales organizations have a sales "prima donna." This is the (usually) high-performing salesperson who is conceited, difficult to work with, can't take criticism, and expects special privileges. If you have one in your company, they're probably a high-performing prima... Read more:Sales
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WWAD? (Re: Photos On Business Cards) 2008-05-20 10:03:39 Some companies put photographs on employees' business cards. This can be helpful, especially if you're in an industry where customers shop around a lot and might forget who you are. Imagine a couple shopping for hardwood flooring. They go to... Read more:Business
, Cards
, Business Cards
Do It. 2008-05-22 08:57:59 Do you want to be a more successful salesperson?
Selling to Consumers 2008-05-23 05:55:00 Sometimes you need to break the rules. Tim tells an entertaining story that helps me to understand when to break the rules. Dawud shares an experience about a waiter who gave a compelling sales presentation. We all know that salespeople...
Know Your Strengths 2008-05-29 07:16:03 If you haven't read this book, you must!
We Are Products Of Our History 2008-05-28 06:39:05 In selling, we're products of our history. We learned to sell by trial and error, or by watching others, or by attending a sales training class. Read more:Products
, History
Retailing News 2008-06-02 07:02:18 Of the ten pet peeves on Ron's list, my biggest pet peeve is "bored staffs."
Fear of Rattlesnakes 2008-06-01 16:00:32 Just as my daughter learned to manage her fear of rattlesnakes in Minnesota, salespeople can overcome their fears, too.
The Passion Meter 2008-06-04 05:22:51 When I get to know salespeople in a company I'm working with, it's usually quite easy to divide them into two categories: those that have passion for their product, and those who don't. I'm hoping you fall into the "passion" category. Read more:Meter
, Passion
Selling Upholstered Furniture: 5 Tips for Successful Presentations 2008-06-03 06:56:25 Visual people love to be visually titillated. How many furniture salespeople do you know that will ask the prospect look at a sofa from the back or the side? Differentiate yourself! Titillate your prospects! Read more:Furniture
Who's Out There? 2008-06-05 06:47:07 I know, you spend every day selling; you're constantly looking for new customers, and you're busy. I know. There are a lot of customers to service and problems that need to be handled. Vendors don't respond so you have to call again. Your boss makes demands of your time. I understand.
Six Beliefs 2008-06-06 05:34:35 Jonathan Farrington says there are six beliefs that can have a positive impact on your sales performance
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