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Your Customer is a Critical Touchpoint in Your Employee Reward & Recognition Strategy 2008-10-01 06:45:15 Employee rewards and recognition programs are typically inwardly focused. Most programs are designed to allow fellow employees to recognize specific behaviors - whether peers in a "peer-to-peer" program or through nominations from supervisors, managers or members of other work units. The "recognizers" are employees. These programs usually allow the "recognizer" to doc Read more:Customer
, Employee
, Recognition
, Strategy
What the Current Mortgage Crisis Can Teach Us About Corporate Culture 2008-09-29 04:27:00 I've posted many times on the fact that a company's culture is the sum of its reward and recognition strategies and its communication strategies. What you reward and communicate becomes the evidence employees use to define the company's culture. The "PR" so to speak becomes the reality. This jumped into my mind this morning as I once again heard on the radio about all the defaults in the Read more:Crisis
, Current
, Mortgage
Failure is Your Best Option for Innovation 2008-09-25 04:41:00 Innovation is being cited as the one competency every company needs to master. Things are changing so quickly these days if you're staying the same you're falling behind. Innovation is one company skill set that is 100%, dyed-in-the-wool driven by the talent within your company's four walls. You can't buy innovation from a vendor and it doesn't come attached to the new gee-whiz knowledge managemen Read more:Innovation
There are Results and then there are Results... 2008-09-23 04:30:00 Results are important. Why do anything if you don't care about results. But we need to look at the immediate and the long term results. Properly designed and conducted reward and recognition programs do two things for you... 1. Impact the immediate needs2. Positively impact the long-term needs Many programs focus almost exclusively on the short-term but ignore the unintended impact they can have d
Permission-Based Management 2008-10-20 07:24:05 I posted the other day that now is the time to put in place a reward and recognition program in order to focus behavior and eliminate the paralysis that most employees are feeling because of the uncertainty surrounding the economy. I was thinking about that post and trying to come up with a good "program" idea that would help. I kept coming back to something I read six years ago. What I Read more:Management
, Permission
Now is the Best Time for a Company to Launch an Incentive and Reward Program 2008-10-15 06:03:52 See-Saw. Roller Coaster. Ups and Downs. Uncertainty. Risk. Change. These are the words that are flooding the headlines of newspapers, blogs, magazines and unfortunately, the conversations in the boardrooms of many companies. And the most common reaction will be to hunker down, cut back, and reduce expenses to weather the storm and not get blown away by the unknown future. And I say hogwash.The one Read more:Incentive
, Launch
, Program
Incentive Intelligence Goes WorldWide 2008-10-14 06:04:10 Incentive Intelligence is now worldwide. That's right - we've expanded our reach - so to speak - to Australia! We were recently approached by Motivation Magazine - a new bi-monthly (that's once every two months - I can never get that straight) Australian magazine focused on performance and motivation to provide a six-part series on developing and designing incentive and recognition programs. We ag Read more:Incentive
Under the Hood With OpenSymmetry 2008-10-10 07:10:46 If your job description includes running and designing compensation programs for your company - whether they be salary, commission or bonus-based - you know that communicating, tracking, reporting and paying are difficult. If you're a smaller business having a dedicated department or designing your own system isn't an option. If you're a large organization time researching all your options takes t
More Drunkard Advice 2008-11-10 05:56:34 I posted a few days back about the concept of regression to the mean and how our understanding (or misunderstanding) of that concept can affect the way in which we manage and reward employees. Well, my stroll alongside the "drunkard" provided another important piece of information that can influence your employee's state of mind.The book "The Drunkard's Walk" is about how we de
This one snuck up on me... 2008-11-05 04:42:00 I do remember writing it... but I didn't realize we were at the beginning of the month. Time does fly!My monthly column is up on Incentive Magazine - On the Edge: Are Incentive "Department Stores" a Thing of the Past? My point in the article is that "full-service" incentive companies may find themselves in the same boat as department stores - losing business to more focused and
Employee Performance and The Drunkard's Walk 2008-11-04 06:21:29 I recently picked up a new book called "The Drunkard's Walk. How Randomness Rules Our Lives." I am a big fan of randomness - or more accurately - how we mistake randomness for causation or how we ignore the effects of it in our decision making process. Some of my favorite all-time books are about randomness - The Black Swan, Fooled by Randomness, Sway, Predictably Irrational. All of whic Read more:Employee
, Performance
They just don't think like me... 2008-11-03 04:37:14 Ever wonder why sometimes people don't seem to get where you're coming from? Do you get frustrated that your point of view isn't shared by more people? Are you surprised to find out that not as many people believe the same things that you do?If so, you are victim of the false consensus affect and understanding this may be very important when you go to communicate with employees during these tough Read more:think
Company Thanksgiving - Reinforcing the Culture of Your Company 2008-11-25 06:49:35 I'm making plans for Thanksgiving
this week. It's an unusual one for me personally, and based on some of the unemployment figures - an unusual one for many Americans. This year, there will be quite a few people who will sit down to give thanks while their resumes sit in the editing folder in their home office and forms from the unemployment office await their signature. And it will be tough to giv
Is Human Resources Missing The Boat? 2008-11-21 07:43:14 Human Resources
to most employees is the department of paperwork, legal concerns, dumping ground for gripes and the last stop on the way to the executioner (more so lately). But I believe there is more to HR than that. What if we defined the department of HR as the department that is responsible for getting the most out of resources that are human? Would that change the way the department viewed i Read more:Human Resources
, Missing
Are You Short-Circuiting Your Reward and Recognition Efforts? 2008-11-17 09:14:24 There is a point of view called "principle of least effort" which states that in most cases people will choose the path of least effort - or least resistance. I've watched this principle in action many, many times with my own teenagers who will try to do the least amount of work in order to satisfy the level of chore completion required for Friday and Saturday night activities.But there Read more:Recognition
, Short
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