Owner: IT's About Uptime URL:http://www.stacksafe.com/blog Join Date: Wed, 19 Dec 2007 12:59:02 -0600 Rating:0 Site Description: Our goal at “IT’s About Uptime” is to initiate an ongoing dialogue with IT Operations professionals about technologies, trends and solutions related to keeping their companies’ IT services up and running. We’ll examine what it takes for companies to meet Site statistics:Click here
Links List 3.7.08 2008-03-07 06:52:16 Todd Hoff posted about cloud computing and managing downtime risk by connecting multiple data centers into a secure virtual LAN. He says that “true high availability requires a presence in multiple data centers. The recent downtime of even a high quality operation like Amazon makes this need all the more clear.”
The IT Skeptic is a [...]
Seven Key Lessons to Keep in Mind When Communicating an IT Failure 2008-03-04 07:00:16 IT Failures Happen.
While business and customers often expect 100% uptime, they don’t always receive it.
End-to-End IT Services Fail. Critical Applications Fail. DataCenters that we rely upon lose power due to a traffic accident. A system upgrade takes out an airport baggage handling system. A back-end infrastructure provider that many rely upon for outsourced infrastructure experiences [...] Read more:Communicating
, Lessons
, Seven
Pearls of Wisdom from Pink Elephant 2008-02-28 01:15:23 Today’s blog entry has nothing to do with ITIL… yet it has everything to do with the politics of ITIL adoption.
As I sat through a number of interesting sessions and participated in many conversations with attendees last week at the Pink Elephant ITIL conference, one point was clear from nearly every session I attended, and [...] Read more:Pearls
, Wisdom
Our DEMO 08 Launch Video 2008-02-26 10:52:09 Here’s where Loren Burnett introduced the end of “Patch and Pray.” This was the official launch of StackSafe Test Center at DEMO 08.
You can see StackSafe’s official DEMO page here. Read more:Launch
Links List 2.25.08 2008-02-25 10:16:08 ITIL is on our minds since we just returned from the Pink Elephant conference. So, what do IT auditors think about enterprise architecture? How does ITIL fit into the mix? Read some thoughts on that by the Enterprise Architecture blog.
Speaking of IT service management and architecture, take a look at this post about the productivity [...]
Pink Elephant on Parade 2008-02-20 17:00:49 We’re going to be posting more detailed information about the interesting sessions we’ve been attending at Pink Elephant’s 12th Annual International IT Service Management Conference & Exhibition. In the meantime, here are some early random thoughts from the folks at IT’s About Uptime…
What would be cooler than making an entrance into a room full of [...] Read more:Parade
What Can ITIL V3 Do For You? 2008-02-19 04:20:22 As Joe mentioned in his earlier post, StackSafe is at the Pink Elephant IT Service Management Conference and Exhibition this week. This is the first of our posts about the event and sessions.
I had the opportunity to learn about ITIL Version 3 over the weekend before the show. If you haven’t been exposed to [...]
Is Corporate Email a Mission Critical Service? 2008-02-15 08:00:42 Often the requirement for uptime and availability is placed in the context of the mission criticality of an IT service in general.
Examples of IT services and perceived mission criticality:
Real-time transaction processing system at a major financial services firm with millions of dollars of transactions per minute – clearly mission critical
E-commerce system responsible for a significant [...] Read more:Email
, Mission
, Service
Release Management Left Behind 2008-03-12 14:30:14 In a recent post from the Pink Elephant conference, I mentioned something we have noticed about change, configuration and release management:
Configuration managers and change managers get their own breakout sessions at ITIL/ITSM conferences, but there doesn’t seem to be a large amount of material or sessions tailored specifically to release managers. Our guess is that [...] Read more:Management
, Release
Tarry Singh Sounds Off on Virtualization 2008-03-10 13:15:58 We were able to catch up with Tarry Singh
of Virtualization for Everyone and get his thoughts on enterprise IT today and where virtualization fits in. Tarry is a Dutch citizen and virtualization enthusiast who frequently shares his insights on emerging trends that will affect the business community and global economy as a whole. [...] Read more:Sounds
Links List 3.14.08 2008-03-14 11:19:27 Information Technology Dark Side asks if ”enterprise” is dead. He believes that the concept of the enterprise has been largely harmful to the information technology trade.
The differences between IT and management are discussed by Network Performance Daily. A recent article in the WSJ spurred this post and some further thoughts on the need for better [...]
IT Operations and Change Management Q&A with Bob at Pink Elephant 2008-03-17 05:44:26 We spoke to many IT management professionals during the recent Pink Elephant conference about change management, release management and downtime. These topics seem to be on the minds of many people who are charged with keeping their production
systems up and running.
One visitor to our booth named Bob provided us with some particularly interesting insights into [...] Read more:Change
, Management
Are You Available? The Challenges of Measuring Uptime 2008-03-19 08:45:39 Often at IT’s About Uptime, our discussion focuses on question like: How to measure the cost of downtime? What IT services are really mission critical? How much downtime is too much?
As practitioners, there is often another challenge. How do we best define and measure the uptime of the business applications or IT services in question?
A good answer [...] Read more:Measuring
Links List 3.21.08 2008-03-21 06:32:52 Website security strategies are reviewed by Jeremiah Grossman. The options he gives for dealing with security issues and potential downtime are bleak, and he calls for more options that allow the mitigation of vulnerabilities without having an impact on business operations.
If you’re using ITIL version 3, here are 25 errors identified by the IT Skeptic.
Mike [...]
Pink Elephant’s Troy DuMoulin Discusses ITIL v.3 and Beyond 2008-03-25 04:33:07 As a fan of Troy DuMoulin’s blog, “The Hitchhiker’s Guide to the ITIL Galaxy and Beyond“, we knew we were in for a treat when he presented at this year’s Pink Elephant Conference. But after hearing Troy’s presentation, we knew we had to get more information.
Troy is the Director of Product Strategy at Pink [...]
No More Patch and Pray at Pink Elephant 2008-03-24 06:48:12 You may have noticed that we have been slowly posting information related to our involvement at the Pink Elephant IT Service Management Conference and Exhibition in late February. This week, we will wrap up our content from the show with a two-part interview we conducted with Troy DuMoulin, Director of Product Strategy (and presenter…and blogger) [...] Read more:Patch
Pink Elephant’s Troy DuMoulin Discusses ITIL v.3 and Beyond: Part Two 2008-03-26 11:45:25 This is part two of two of an interview with Troy DuMoulin, a blogger and the Director of Product Strategy at Pink Elephant. Troy has been gracious enough to share his insights on ITIL v.3 as well as thoughts on implementation, best practices and overall strategy for ITIL adoption.
The first part of the interview can [...] Read more:Part Two
Everybody Loves IT 2008-03-28 12:57:34 If you’ve ever watched Everybody
Loves Raymond, you know that the title star (Ray Romano) is a character that everyone loves…to lean on and dictate to. After reading an excellent set of blogs by Jason Hiner, Tech Republic Executive Editor entitled Sanity check: If you’re working on IT-business alignment, you’ve already lost and Sanity [...]
Pink Elephant’s Troy DuMoulin Discusses ITIL v.3 and Beyond: Part Two 2008-03-26 11:45:25 This is part two of two of an interview with Troy DuMoulin, a blogger and the Director of Product Strategy at Pink Elephant. Troy has been gracious enough to share his insights on ITIL v.3 as well as thoughts on implementation, best practices and overall strategy for ITIL adoption.
The first part of the interview can [...] Read more:Part Two
Pink Elephant’s Troy DuMoulin Discusses ITIL v.3 and Beyond 2008-03-25 04:33:07 As a fan of Troy DuMoulin’s blog, “The Hitchhiker’s Guide to the ITIL Galaxy and Beyond“, we knew we were in for a treat when he presented at this year’s Pink Elephant Conference. But after hearing Troy’s presentation, we knew we had to get more information.
Troy is the Director of Product Strategy at Pink [...]
No More Patch and Pray at Pink Elephant 2008-03-24 06:48:12 You may have noticed that we have been slowly posting information related to our involvement at the Pink Elephant IT Service Management Conference and Exhibition in late February. This week, we will wrap up our content from the show with a two-part interview we conducted with Troy DuMoulin, Director of Product Strategy (and presenter…and blogger) [...] Read more:Patch
Links List 3.21.08 2008-03-21 06:32:52 Website security strategies are reviewed by Jeremiah Grossman. The options he gives for dealing with security issues and potential downtime are bleak, and he calls for more options that allow the mitigation of vulnerabilities without having an impact on business operations.
If you’re using ITIL version 3, here are 25 errors identified by the IT Skeptic.
Mike [...]
Are You Available? The Challenges of Measuring Uptime 2008-03-19 08:45:39 Often at IT’s About Uptime, our discussion focuses on question like: How to measure the cost of downtime? What IT services are really mission critical? How much downtime is too much?
As practitioners, there is often another challenge. How do we best define and measure the uptime of the business applications or IT services in question?
A good answer [...] Read more:Measuring
IT Operations and Change Management Q&A with Bob at Pink Elephant 2008-03-17 05:44:26 We spoke to many IT management professionals during the recent Pink Elephant conference about change management, release management and downtime. These topics seem to be on the minds of many people who are charged with keeping their production
systems up and running.
One visitor to our booth named Bob provided us with some particularly interesting insights into [...] Read more:Change
, Management
Links List 3.14.08 2008-03-14 11:19:27 Information Technology Dark Side asks if ”enterprise” is dead. He believes that the concept of the enterprise has been largely harmful to the information technology trade.
The differences between IT and management are discussed by Network Performance Daily. A recent article in the WSJ spurred this post and some further thoughts on the need for better [...]
Release Management Left Behind 2008-03-12 14:30:14 In a recent post from the Pink Elephant conference, I mentioned something we have noticed about change, configuration and release management:
Configuration managers and change managers get their own breakout sessions at ITIL/ITSM conferences, but there doesn’t seem to be a large amount of material or sessions tailored specifically to release managers. Our guess is that [...] Read more:Management
, Release
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