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Jajah goes Direct with VoIP calls 2007-11-28 07:56:00 VoIP telephony firm Jajah has launched Jajah Direct
allowing users to make VoIP calls
to any destination around the world without the need for a PC.The company claimed that anyone with a phone can now make use of its services even if they do not have access to the internet."Jajah Direct eliminates complicated VoIP solutions and archaic offline pre-paid calling cards single-handedly," said Roman Scharf, cofounder of Jajah."Over-complicated and overpriced solutions are now old school. The 21st century of telecommunication knows no boundaries."The only time a user may require an internet connection is to look up the local number they have to dial to access the service. Once they have this, they dial the number to connect to the service and then dial the number they want to contact.At the end of the conversation the user is sent a text to their mobile phone with a local number which they can use to directly dial that person again.Daniel Mattes, cofounder of Jajah, told vnunet.com: "We have
Top 10 VoIP Call Center Technology Tools 2007-11-26 11:17:00 VoIP Call Center
features that are so powerful and useful, you’d be crazy not to use them.John Edwards on November 19, 2007VoIP provides a great platform for VoIP call centers that can grow with your business. But VoIP call center technology tools can be a challenge to sort out: The options are numerous, interesting and often a nuisance. Still, there are a few select call-center technologies that are so powerful, so intrinsically useful, that it would be foolish not to take advantage of them. Here they are:1. Predictive Dialing: What outbound call center wouldn't want to utilize a technology that increases agent productivity and efficiency? Predictive dialing fulfills these goals by using preset algorithms to determine when an agent will become free and then dials the next number just as the agent is wrapping up his or her current call. A predictive dialer can also eliminate the need for an agent to choose a number, dial it, listen to busy signals and encounter wrong numbers or answ Read more:Technology
, Tools
'Google To Purchase Skype?' Chatter Lights Up The Blogosphere 2007-11-26 09:03:00 A Google
-Skype
partnership would make sense on some levels because the companies have teamed up on some major issues.Google and Skype, together at last? At least on some blog posts they are.The rumor that Google might acquire Skype was started Monday in a blog on the U.K.'s respected Guardian and since then, the report has taken on a life of its own at investment firms.Like many Google rumors there is no solid basis for any such speculation (remember the Google phone?). But it persists because there are some logical reasons for the two companies to establish a deeper relationship."Currently in favor around London's webbist community is the rumor that Google has been in negotiations to buy Skype," wrote Guardian blogger Jemima Kiss. "Google bases all of its mobile projects in London, so this is the fitting place for such a rumor.A Google-Skype partnership would make sense on some levels because the companies have teamed up on some major issues. For instance, the two companies partnere Read more:Blogosphere
, Chatter
, Lights
, Purchase
Jajah Direct Provides Cheap Overseas Calling Without the Web 2007-11-23 04:14:00 "Unique" local numbers allow low-cost international VoIP calls from any phone.Jajah made its name by providing cheap, Web-activated international calling. Now, the company has launched a service that aims to free callers from the Web altogether. No longer will users need to type numbers on PC or mobile browsers; merely dialing a local number will connect them to those they want to reach. It's a streamlined, VoIP-powered version of decades-old calling-card and callback services.The new service, Jajah Direct
, uses VoIP technology to make inexpensive Internet calling almost as easy as using conventional phone service. When you make your first call to a person overseas, you receive a "unique" local number that you can always use to call that person. From then on, when you dial that number, the service calls the overseas person from an exchange nearby and uses a VoIP link to connect that call to the number you dialed. The resulting end-to-end calls cost pennies per minute.Making the physic Read more:Calling
, Cheap
Vonage Clears Up Last Legal Cloud on Horizon 2007-11-11 03:12:00 Tentative $39 million settlement with AT&T means that the VoIP pioneer can get on with business.That makes it three down and none (that we know of) to go. Vonage
's tentative settlement of AT&T's patent-infringement lawsuit takes care of its last oppressive legal problem, following similar settlements with Sprint Nextel and Verizon. Now, the company can get on with the business of providing cheap consumer broadband VoIP. The question is how good that business will be, especially since the settlements will set the VoIP pioneer back a significant sum.The agreement in principle, which Vonage described in its Q3 financial-results announcement, would require it to pay AT&T $39 million over five years. That's a lot less than the $80 million it will pay Sprint and the $80 million to $120 million it will pay Verizon. While the combined payouts will amount to some $200 million or more, they eliminate some major uncertainties about Vonage's future. It's a big change from the dark Read more:Cloud
Do mobile operators fear a Skype out? 2007-11-08 06:07:00 If there's one word that is used a lot in the technology world it's 'disruptive'. Every time a new product or service arrives on the scene, the aim is to have a disruptive effect on the marketplace. This means shaking things up and winning market share. And for third-generation mobile operator 3, which currently has less than a 3pc revenue share of the Irish mobile market, the company’s alliance with internet voice telephony player Skype
may or may not be the breakthrough it fervently wishes for.In recent weeks Skype forged a global pact with 3, which is owned by Hong Kong-based conglomerate Hutchison Whampoa, to introduce free voice over internet (VoIP) calls on specially manufactured 3 mobile phones.For Dutchman Michael van Swaaij, CEO of Skype, it is also a breakthrough of sorts. “A lot of mobile operators have been extremely reluctant to allow Skype near phones because of all the obvious fears.”The obvious fear van Swaaij is talking about is revenue. Across the world, tra
VoIP security for everyone 2007-11-04 01:04:00 Voice over IP is a dream concept for companies and organisations all over the world. With voice calls being sent over the internet, money can be saved on long-distance calls and intra-office calls.VoIP can also help companies economise through managing only one converged data network instead of separate voice and data lines and it can also bring multimedia services to the desktop, in some cases improving customer service.However, VoIP technology can also expose companies’ voice systems to all of the hazards that now plague data networks such as worms, viruses, spam over Internet telephony (SPIT), eavesdropping and fraud.It is therefore very important that organisations understand the security
risks before they start implementation and by planning and deploying a secure architecture, the majority of the risks inherent in any VoIP solution can be eliminated.It is a common misconception that data firewalls will protect a VoIP system. They won’t. Voice encryption, authentication, VoIP- Read more:everyone
AT&T Sues Vonage, Demonstrates Survival Skills 2007-10-27 01:58:00 27 October 2007Stepping on high-profile upstart counters accusations of obsolescence.AT&T just reported its revenue for Q3 of 2007: $30.1 billion. Vonage
reported revenue of $206 million for Q2, the VoIP company's latest numbers. AT&T is suing Vonage for patent infringement, after Sprint Nextel and Verizon did the same thing. And while it might seem like an uneven match, every company has the right and even duty to protect itself and what belongs to it. Still, AT&T is hardly in danger of going bankrupt — or even losing a dollar or two in share price — as a result of losing customers to Vonage. So it makes you wonder what the giant telephone company is protecting itself from.The obvious explanation is that AT&T is worried about losing control of its intellectual property. If a business doesn't defend its property from even the most minor misuse, the theory goes, it might lose its right to defend it. It's not unlike protecting a trademark by pouncing on every insta Read more:Skills
Finding The Features That Make VoIP Worthwhile 2007-10-22 11:17:00 20 October 2007Lots of talk about unified communications this week, thanks to Microsoft. But what CIOs really need to know is which feature will cause fellow execs to utter these words: "For that feature alone it's worth doing this system." I've got two examples.Twice I can remember CIOs using exactly those words to describe what their colleagues told them about different features in their newly implemented unified communications and voice-over-IP systems.One CIO of a health-products distributor, cited voice mail that shows up in an e-mail in-box. That lets people listen to the v-mail from their boss before the one from their dry cleaners. (We've got a review up this week of services that let you do this.) Colleagues stopped him in the hall to say how much time it saved them.The other, of an accounting firm, pointed to what I guess you'd call extension portability -- letting someone visiting the Chicago office answer the phone as if they were still back in the Detroit office. Given Read more:Worthwhile
Truphone slashes VoIP call charges 2007-10-17 02:42:00 Truphone, which routes mobile calls via the internet, has introduced its best-ever call rates - and they remain in effect over the Christmas period. Until 31 December, Truphone users can enjoy free mobile calls to landlines in 40 countries and to cellphones in the USA, Canada, China, Hong Kong and Singapore. Mobile rates in Europe have been cut 20% to just 15p a min or less, and there is no connection charge, while rates to mobiles elsewhere in the world have been cut by an average of 23%. Mobile calls to other, online Truphone customers are free. There are also no roaming fees, download charge, monthly fee or inbound fee. The Truphone application is free to download to a Nokia phone - just send an SMS with the word ‘Tru’ to +44 7624 000000
Why Skype and Vonage must die ? 2007-10-15 06:39:00 12 October 2007Skype
and Vonage
illustrate what is wrong with user communications: They are "closed" and not standards-based. These strategies support business models that are not in line with 21st century wants and needs. They have to go!I've been a user of Skype and Vonage voice over IP (VoIP) services for a long time. I use Skype to talk with my editor at and to connect with a few friends back in England, while Vonage has reduced my regular phone bills enormously, particularly for international calls. These things are on the plus side.The minus side? With Vonage, it has been the aggravation factor: It is hard to get good quality, at least over DSL, without resorting to blind experimentation, and using it to support TiVo or a home alarm system is a pain. Even when everything appears to be working with Vonage, you get occasional weird sound-quality problems, and faxing is only moderately satisfactory (incomplete transmissions seem to account for about half of all faxes I send).Yet ag
Google's Goals: Lower Costs and Greater Data-Transmission Competition 2007-10-08 22:05:00 Trans-Pacific link could give Google
leverage against telco's ability to control markets and pricesRobert Poe on October 4, 2007 Recent attempts by Google to obtain some type of raw telecommunications capacity — first "dark" optical fiber, then wireless spectrum and most recently, undersea cable capacity — has observers far and wide speculating that the search giant's fondest hope is to become a telecommunications company. A closer reading of the facts, however, leads one to a different conclusion: Google would rather undermine the dominant telecom companies. It just happens to be using the purchase of capacity to do so.The undersea-cable reports started with a CommsDay.net article, which stated that Google was a partner in a planned trans-Pacific optical-fiber cable called Unity. The New York Times and almost every other publication with some interest in technology picked up the news and ran with it. Many speculators saw the report as yet more evidence that Google pla Read more:Costs
, Goals
, Lower
, Transmission
The great Skype hope 2007-10-07 03:19:00 There is a problem with Skype
– but it’s not how much money it makes. Skype is famous enough to have reached the status of a verb, a rare honour. You don’t make a Net phone call, you ‘Skype’, just as you once you didn’t vacuum a floor, you hoovered.The tiny problem is that, for all its brand success, Skype isn’t yet a giant at all, and certainly not in the league of Google. This might or might not explain why eBay, which coughed up $2.6 billion for the company two years ago, has this week sidelined Skype founder Niklas Zennstrom, and owned up to a degree of disappointment at having to take a $1.4 billion charge on the deal. Poor eBay, such a lovable company too. Some think the price was right, but the buyer wrong. Nokia should have bought Skype, not auctioneer of household dross, eBay. eBay thought it would help its core auction business using some hitherto undiscovered level of integration between the two, whereas everyone else knew that eBay is really just a giant ju
eBay Comes to Terms with Skype and Reality 2007-10-02 21:45:00 Internet VoIP service's founders leave as auction company takes $1.4 billion charge.Robert Poe on October 2, 2007 It's easy to ask in hindsight: What was eBay Inc. thinking when it acquired Skype
? In September 2005, eBay paid $2.6 billion up front for the Internet VoIP company, with more cash to come if its new purchase met certain performance targets. Did the company think synergy with its auction and online-payment businesses would make the buy worth it? Did eBay really expect to make big bucks from Skype's inbound and outbound calling services? Whatever it expected didn't come true. Skype's founders and eBay have split, more than a year earlier than expected. And both sides are, in different ways, writing off some big money.Under the deal announced October 1, 2007, the founders would get an earn-out of $530 million. That's one-third of the $1.7 billion they would have made if they had stayed, and Skype's performance had met targets, into mid-2009. One of the founde Read more:Terms
Vonage Receives Some Good News 2007-09-29 01:53:00 Vonage announced yesterday that the US Court of Appeals for the Federal Circuit partially remanded a March 8th jury verdict where the US District Court in Alexandria, Virginia said that Vonage infringed on three Verizon patents. Per Vonage’s recent press release, “The U.S. Court of Appeals for the Federal Circuit remanded the infringement verdict on the 880 patent and affirmed the verdict on the 574 and 711 patents. Further, the Court of Appeals vacated the entire award of $58 million in damages and the 5.5% royalty. The Court of Appeals remanded the case to the U.S. District Court and directed that the court retry those aspects of the original case.” “We thank the appellate court for its thoughtful consideration of the merits of our case,” said Vonage’s Chief Legal Officer, Sharon O’Leary. “We are pleased with the decision to vacate the 880 patent and the damages. However, Vonage remains confident that it has not infringed on the 880 patent — a position we will conti Read more:Vonage
BON VOYAGE VONAGE 2007-09-27 06:18:00 Shares in Internet phone service Vonage fell below $1 yesterday amid mounting concerns the company will be run out of business by patent problems with rivals Verizon and Sprint. Vonage was hit with its second major legal setback in two days when a federal appeals court upheld a ruling that Vonage's technology infringed two Verizon patents. The decision bars Vonage from using the patents in its core technology for making Web phone calls and leaves the company on the hook for millions of dollars in damages. The original court ruling ordered Vonage to pay Verizon $58 million in damages and 5.5 percent of future royalties, but an appeals court, which rejected a third patent infringement claim by Verizon, ruled those numbers need to be re-evaluated. In a statement following the ruling, Vonage Chief Legal Officer Sharon O'Leary said it's "business as usual" for the company, and claimed that Vonage already has figured out how to work around the patents. But Blair Levin, a telecom
Apple faces $360m voicemail bill 2007-12-04 19:29:00 04 December 2007Klausner Technologies has filed a $360 million suit against Apple
and AT&T over voicemail patents that the company claims the iPhone infringes.New York-based Klausner says the lawsuit also names Comcast, Cablevision Systems and Ebay's Skype as infringing its patent for "visual voicemail". The plaintiff seeks an additional $300 million from the three.The iPhone's visual voicemail is just one of the standout features of the handset, which has won critical acclaim and huge sales success in the US, although appears to be struggling to repeat that feat in the UK.Klausner has filed the lawsuit in a US Court for the Eastern District of Texas. The suit alleges the defendants' internet-based voicemail products and services violate a Klausner patent.The complaint involves US patent 5,572,576, the same one at issue in a suit Klausner filed in 2006 against VoIP provider Vonage. The two sides agreed to settle that earlier case in October 2007, according a spokesman for Klausn Read more:faces
VoIP Without the Noise 2007-11-30 08:57:00 Suppress background noise to improve call quality on a variety of VoIP and VoIM systems.Jim Higdon on November 27, 2007It’s true — you won’t lose any business because of one bad call, but if you rely on international calling to pay the bills and use a VoIP service to keep those bills low, poor call quality over time could greatly reduce the credibility of your business. That’s why you need a good noise-cancellation application, such as Noise
Free VoIP, for your VoIP service. For the first time, a download is available that suppresses background noise to improve call quality on a variety of VoIP and VoIM systems, such as Google Talk, Skype and Yahoo! Voice — none of which include native noise cancellation or noise-management capability.Developed to service the rapidly growing VoIP calling platform, NoiseFree VoIP works to keep your business's inexpensive VoIP calls from sounding cheap. Because it works better if users on both ends of the call are running the program, it’s no
The Skype-Based Call Center: Applications and Examples 2007-12-14 08:29:00 Basing a call center on Skype
technology opens the door to lower cost and enhanced functionality — but not without trade-offs.John Edwards on December 12, 2007With its rock-bottom pricing and extensive feature set, VoIP-powered Skype enables just about any business to deploy an enterprise-class call center on a shoestring budget.For as little as $10 per agent, per month, vendors such as OnState, PrettyMay Team and SKY-click provide Skype-driven call-center solutions that support virtually every type of call-center function and activity, including voice mail, auto attendant, IVR (Interactive Voice Response), call routing and call recording.Applications
For outbound call centers, Skype technology allows calls to be made worldwide at rates that would have seemed impossible just a few years ago: as little as 2 cents per minute between continents, and nearly always at rates far below those charged by conventional telcos.While inbound call centers don't have to worry about the cost of outg Read more:Center
, Examples
Vyke launches full commercial mobile VoIP service 2007-12-08 06:18:00 Vyke, the mobile Voice over Internet Protocol (VoIP) service provider, has launched its commercial mobile VoIP service from any of The Cloud's 9,500+ UK and European hotspots and metropolitan area networks.This brings free access to Vyke's mobile VoIP service to the millions of individuals that enter into The Cloud hotspots each day. To use Vyke's mobile VoIP service from a The Cloud wireless network, Vyke users need only to connect to Vyke as normal from their mobile phone, no separate The Cloud account or signup is necessary.This launch will be supported by a mass marketing programme, due to also commence today, initially focusing on central London and featuring 200 black cabs bearing the Vyke logo and message.myvoipprovider
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