Owner: Toll-free Virtual pbx Provider - 800pbx URL:http://www.800pbx.com/blog Join Date: Fri, 07 Sep 2007 05:14:02 -0500 Rating:0 Site Description: This blog explains the advantages of toll-free numbers and virtual pbx and how it can really impact your business to flourish. Check it out if you would like to give a big professional voice to your business. Site statistics:Click here
800PBX Releases Questionnaire Feature 2007-07-19 08:17:40 800PBX has recently launched its questionnaire service, in hopes of providing clients with a good tool for improving customer service and profitability.
What does the questionnaire feature offered by 800PBX provide? (more…)
Uses of Vanity Numbers - 2 2007-07-01 08:03:14 The uses of vanity numbers was discussed first here. This is the second part.
Introduction
A vanity number is a type of toll-free number beginning with 1-800, 1-888, 1-877 or 1-866 and ending with a word, acronym or domain which represents the company and/or the goods or services that it markets. Sometimes called word numbers or alphanumeric numbers, vanity numbers have been proven to be a very valuable and effective marketing tool. They have also been shown to be an inexpensive promotional method in contrast to repetitive advertising through print and electronic media.
(more…) Read more:Vanity
, Numbers
Benefits of Toll-Free Numbers for Small Businesses 2007-06-14 03:43:15 These days, small businesses don’t necessarily have to lose out to big businesses anymore in terms of reaching out to prospective customers and widening their client pool. With toll-free numbers, small businesses can inflate their image and level the playing field with the bigwigs.
(more…) Read more:Small
, Benefits
, Numbers
800PBX - Best Carrier 2007-06-05 03:06:17 Thanks for shortlisting 800PBX as one of your telephony providers. We understand that telephony is very important for all businesses.
Our goal has been to provide the most complete, low cost toll-free virtual-pbx communication services to small and medium sized businesses.
(more…)
Advantages of toll-free numbers 2007-06-02 06:14:36 Toll-free numbers offer tremendous advantages to any type of business. Below are some of them:
Improves business overall
Make your advertising more effecient
Improves sales
Larger professional company image
Receive more prospective calls
Improved sales revenues
High response rates to your marketing campaigns
Able to target national market
Gain competitive edge
Track calls and improve quality
No busy signals to your 1-800 telephone number
Scalability in business
Efficient customer support
Ease of use to your customers
Number portability
Read more:Advantages
Virtual PBX Advantages Over Traditional PBX 2007-06-01 01:11:41 As technology is fast developing and more and more progress is being made on all fronts, small businesses are starting to have more opportunities to compete with a better fighting chance against bigger companies, some even including Fortune 500 companies with high-rise buildings and thousands of employees in their workforce. One avenue for this is through the development of toll-free virtual PBX systems, which when combined with conventional customer service gives small businesses more chances to up the ante.
(more…) Read more:Advantages
, Traditional
Free Vanity Number 2007-05-18 01:08:05 Vanity phone numbers, such as 1-800-HOMELOAN, are proven over time to pull more traffic during advertising periods. Some have even experienced 300% growth with few campaigns. They can be advertised on websites, bill boards, news papers, etc..
For example, if you are an attorney, you could grow your business by advertising 1-800-LAW-HELP as your vanity 800 number.
(more…) Read more:Vanity
, Number
Fax on demand 2007-04-19 13:34:31 Imagine your customers asking for a brochure, datasheet, or your product pricing sheet while you are on road. With 800PBX, you can simply ask your clients to call your toll-free number and follow the automated prompts. (more…) Read more:demand
Guide to setup your new 800PBX account 2007-04-19 01:01:04 Congratulations! 800PBX welcomes you to the growing customer community of small and medium size businesses.
The following list will get you started with your initial virtual-pbx setup
. (more…) Read more:Guide
Voicemail 2007-04-18 04:11:43 With 800PBX, all incoming calls are appropriately transferred. However in cases where you are not reachable, callers can leave a voicemail. (more…) Read more:Voicemail
Call forwarding 2007-04-18 03:59:38 Callers on your 800 PBX number can be transferred to any number in the Continental United States…including your cell, home, office or a phone at a travel destination.
(more…)
Operator extension 2007-04-18 02:34:28
You can direct your callers to your operator extension if they remain idle without responding to the auto attendant.
The auto attendant will play the welcome greeting twice to prompt the user before forwarding the call to the operator extension. Simply select the extension where all the calls need to be transferred from the drop-down options.
(more…) Read more:Operator
Direct call forwarding 2007-04-18 02:28:10 In case you are a small company and do not wish to use any of the virtual-pbx features, you can simply direct all your calls to a local number. (more…) Read more:Direct
Dial-by-name directory 2007-04-18 02:20:22 Did you ever reach a person directly just by entering the first three letters of the his first name?
If your caller tries to reach an employee ‘Steve Kirby’, he can call your Toll-free Number, dial ‘Dial by name extension’ and then enter the first three letters of the last name of the person ‘Kirby’ he wishes to speak. The call will be forwarded directly to ‘Steve’s’ extension without any ‘call forwarding’ from the operator. (more…)
Day and night modes 2007-04-18 02:10:20 Many companies often use different greetings depending on the time when the call was received. The caller is made aware that the business is closed if he or she calls during non-business hours. Often, normal business hours are stated in the greeting for the caller to know when he or she should call the next day if need persists. (more…)
Create extensions easily 2007-04-18 01:35:58 800PBX’s online panel allows you to create extensions
. The activation is instant and your callers can reach the newly created extension in no time.
Setting up an extension is a three step process.
(more…)
Auto Attendant 2007-04-18 00:52:31 Modern telephony virtual-pbx features such as auto attendant (AA) automatically allows the callers to reach the user’s extension directly without the intervention of any receptionist. (more…)
Call-hunt and never miss a call 2007-04-17 09:56:38 One of the virtual pbx features is call hunt.
Unlike follow me, call-hunt calls all the desginated numbers ‘simultaneously’ until the call is accepted. Call is connected with whoever receives the call first.
(more…)
Why is web dial feature important for any business? 2007-04-17 07:29:00 Toll-free numbers let you standout amongst your competitors. They enable your customers to reach you when they need you at no cost. This is further facilitated by the call forwarding feature
s such as call hunt and follow me. (more…)
30-day money back guarantee 2007-04-17 07:03:25
800PBX understands the needs of the customers and makes every effort to keep them happy and satisfied. Toll-free virtual pbx services are the best in class and most reliable in the industry. With this confidence, a 30-day money back guarantee
on all the plans is offered. (more…)
No double-leg billing 2007-04-17 06:45:28 Double billing is a common pratice in toll-free virtual pbx services. An incoming toll-free call is treated as one leg and the outbound call to a local number where the call is connected is treated as the second leg. (more…) Read more:double
Receive faxes now 2007-04-17 06:29:26
800PBX provides a free dedicated number which can be used for fax or voice. (more…) Read more:Receive
Fax-out from the panel 2007-04-17 06:17:43 Fax-out: You can now send faxes from your toll-free number by uploading the files from your PC to 800PBX online account panel. This obviates the need of a different fax machine.
Fax can be sent it to any number in US and Canada. 800PBX will also email you the status of each job.
For sending faxes, select “Fax-Out” from the options available at the top. You can also provide recipient’s name and the subject of the fax. These details are included in the cover letter which is automatically attached to your outbound fax. Your toll-free number will be automatically added as your callback number.
PDF, text and tiff files are supported at this point. If you want a word document to be faxed out, install a pdf converter to first convert it to pdf.
Advantage: Internet faxing allows you to send fax directly from your PC.
Free dedicated number 2007-04-17 06:04:07
800PBX number provides a dedicated number of your choice, free of cost.
Once the request is placed, it typically takes 5-10 business days for the activation process of the new local number. The support team will notify you by an email when the ordered number is activated to your account.
You can then use this dedicated number for fax or voice. Selecting voice option, the local number would be similar to your toll-free number in receiving incoming calls. With Fax option selected, the number can be used as a dedicated fax number.
Advantages: The local number will help you advertise and build brand image in your local market.
Sound professional - free voice artist greeting 2007-04-17 05:49:45
Callers often form their impression of the company from the main greeting and auto attendant.
A professional
sounding greeting will attract more customers and encourage the callers to call again. It greatly helps in improving your company’s image.
With 800PBX service, you get a FREE voice artist greeting done by a professional artist in his radio studio.
After signing up, select greetings option from the panel. Type-in the text you need for your welcome greeting. “Thanks for calling XYZ Corporation. Dial 1 for support. Dial 2 for billing etc.”
800PBX representative will upload the recording done by a professional and associate it with your account in 3-4 business days. Read more:Sound
Know your caller’s location before accepting the call ! 2007-04-17 05:36:39 It is a common sales practice to know your customer before you call them. Similarly, its often very important to know where the customer is calling from. Depending upon the location of the caller, the call can then be forwarded to the right representative.
800PBX will automatically lookup the location and state from the caller-id. This information is then forwarded as caller’s name to your local number designated in the follow-me or call hunt.
Call me directly from my signature 2007-04-17 05:21:30
Email is one of the most widely used communications in the corporate world. Imagine if your customers can call you directly after they have read your email.
With 800PBX’s call-signature feature, you can now allow customers to call you directly from your email signature.
a) You write email as is with a small signature provided in the panel
b) Customer clicks your signature if he/she is interested in contacting you
c) Call is automatically placed at the desginated time by the customer
Call-signature is made simple by following these steps.
1. From the panel, select Web dial from the options available on the top.
2. Click Email Signature
3. Simply copy the code into a file and save it as mysignature.html
4. Use this file as your signature.
Outlook: Select Tools -> Options -> Mail Format. In the signature section, create a new signature and select the mysignature.html using the file template option.
Thunderbird: Select Tools -> Account Settings -> Attach this signature. Browse to
800 number - ‘Follows’ me whereever I go! 2007-03-07 15:08:31
Follow me feature offered in the Virtual PBX suite allows you to forward your calls to different phone numbers in the order of your choice. You can program the call forwarding list with the help of your online control.
800PBX Virtual PBX system calls all the desginated numbers &lsquo
;one after another’ until the call is accepted.
Many virtual pbx systems do not screen for live presence before the call is answered. As most of the cell phones are provided with voice mail at virtually no cost, the call is actually connected to your voicemail of the carrier. To prevent this, 800PBX confirms a human presence by asking for user input (”Press 1 to take this call”).
When the list is exhausted, the callers are sent to voicemail or as configured in the rules section of 800PBX’s online panel.
Pros: Follow me lets you never miss an important call.
Cons: Often the customer has to wait for two minutes before the call is connected. However, custom Music On Hold with informa
Audio conferencing now possible at 800PBX 2007-03-07 15:08:07 Audio conferencing is now made possible directly via the online panel. Irrespective of whether you are a big company or a small entrepreneur, you often require to conference with several decision makers simultaneously before the closure of the sale.
With 800PBX’s new online panel, you can schedule audio conference calls with your customers. You can also send invites, which upon acceptance marks the participant’s outlook calendar with the conference time and date.
For privacy, users are prompted for a PIN number before they are accepted to the conference.
Audio conferencing is available in all plans except “Basic Plan”. With 800PBX, you can use your normal plan minutes for audio conferencing.
Advantages: Perfect way to invite and participate in the audio conferencing. Doing business from anywhere! Read more:Audio
How do I add web-dial feature? 2007-03-07 15:06:44 Are you looking for some software that lets you call your website visitor upon request? Web dial, sometimes referred as ‘Click 2 call’, is the best answer.
You allow customers to leave their callback number and a good time to reach. The sytem then automatically dials the customer.
Adding web dial feature
is very simple and two step process.
1. Login to 800PBX’s panel and select ‘Web Dial’ from the list of options available on the top. The panel then provides a small HTML code snippet similar to
<script type=”text/javascript”>
function opennew(file,windows,imgwidth,imgheight)
{
window.open(file,windows,”width=”+imgwidth+”,height=”+imgheight+”,status=0, resizable=0,scrollbars,toolbar=no,menubar=no,resize=no,maximize=no,top=60,left=60″);
}
</script>
<a href=”JavaScript:opennew(’https://pbx1.800pbx.com:8443/800pbx/GuestBook.jsp?
value=mantragroup’,'window&rs
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