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      Virtual Observer selected by Home Depot Bath Remodeling for Avaya VoIP Logging and Quality Monitoring
      We are pleased to announce that Home Depot Bath Remodeling, located in Kansas City, Missouri, has selected CSI’s Virtual Observer Professional VoIP logger for call recording and quality monitoring. The system will be logging calls off of Home Depot Bath Remodeling's Avaya phone system. Home Depot Bath Remodeling chose CSI based on robust quality monitoring features as well as CSI's solution-s

      Written by: Virtual Observations - The CSI Call Center Blog


      Chapter 138 in Parenting Teens... Be a Silent Observer
      Tonight I was in the kitchen looking at portrait proofs while Coffeekid was doing dishes and his sister was playing Runescape on computer. She asked him how to get more big bones to trade for more money and he came over and started to help her through the computer game. They were talking and laughing and making jokes... it was so awesome to see.After a few minutes I commented; "I love seeing m

      Written by: It's Just the Coffee Talking


      Tech Observer is dead!
      Today is a very sad day for the blogosphere. Kevin Maney, the blogger behind Tech Observer at Portfolio announced the death of his blog earlier today. :-( … Some of you may have already seen the news that almost all of Portfolio.com's staff is getting cut, and the site will be reformulated as... [[ This is a content summary only. Visit my website for full links, other content, and more! ]]

      Written by: Home Biss


      Raleigh Regional Association of Realtors® Responds to News & Observer
      Once again, media has taken the opportunity to use scare tactics with consumers.  While the national housing market may be less than favorable the local Triangle area housing market has continued to consistently stay ahead of the trend as evidenced by an article from Stacey Anfindsen with solid statistics from the Raleigh Regional Association of Realtors®.  For the N&O article in full please cl

      Written by: Welcome To My Back Yard....


      Scalability, Feature Set Drive 1&1 Internet to select Virtual Observer
      We are pleased to announce that 1&1 Internet will be implementing Virtual Observer to record calls on their Alcatel phone system to enhance their customer service quality program. Virtual Observer quality monitoring features which will be utilized include Integrated Evaluation, Integrated Screen Capture, E-Learning, SMDR Integration, Media Encryption, and Auditing. "At 1&1 Internet our cus

      Written by: Virtual Observations - The CSI Call Center Blog


      Adding to the Virtual Observer - LFCU Success Story
      Today the news wires featured a story about how "Virtual Observer helped Lockheed Federal Credit Union deliver timely member services". One noteworthy addition we need to mention with this article was that not only were we recording their main call center with nearly 100 phones, but we'd also record their 10 satellite offices, each with a handful of phones. The LFCU implementation is a true en

      Written by: Virtual Observations - The CSI Call Center Blog


      Southwest Observer Adds New Features
      By now you’ve probably noticed there have been some major changes at the Southwest Observer. We’ve been listening to our users since we launched more than a year and a half ago, and now we’ve given you what you wanted: faster speeds, easier navigation and customized pages tailored to your interests. read more

      Written by: Southwest Observer


      Southwest Observer starts User Points Program
      The Southwest Observer re-launched on Sept. 1, and not only did it provide users with faster speeds, easier navigation and customized pages tailored to individual interests, but it added many new features: read more

      Written by: Southwest Observer


      GameStop chooses Virtual Observer to boost quality monitoring initiative
      We are pleased to announce that GameStop, Inc., with headquarters located in Grapevine, Texas, has selected CSI’s Virtual Observer call recording and quality monitoring solution for their Nortel phone system. "We chose Virtual Observer because it offered the flexibility we needed for our growing customer support center. I found Virtual Obesrver to be an economical yet powerful call recording s

      Written by: Virtual Observations - The CSI Call Center Blog


      Boston Scientific chooses Virtual Observer for Avaya Call Recording & Quality Monitoring
      We are pleased to announce that Boston Scientific, Inc., located in Natick, MA, has selected CSI’s Virtual Observer call recording and quality monitoring solution for recording calls off of their Avaya phone system in their Valenica, CA location (Neuromodulation division). "We are very excited about the opportunities that Virtual Observer will give us to bring our Customer Service Staff to the

      Written by: Virtual Observations - The CSI Call Center Blog


      Bopup Observer: Mensajería instantánea para tu red local LAN
      Cuando uno administra una red sabe qué tan importante puede llegar a ser tener cierta responsabilidad en una empresa como tal. Siempre es bueno notificar a los usuarios que pertenecen a nuestra red cualquier tipo de actividad que se vaya a hacer en la misma. Actividades como por ejemplo: reiniciar un servidor en específico, hacer un [...]

      Written by: Lic. Francisco Florencio Tello


      Observer Live
      Welcome to Observer:Live, the Southwest Observer's all-new live video streaming feature. We are the first neighborhood news site in the United States to broadcast live video, and we're excited to bring this to our neighbors in Mount Greenwood, Beverly and Morgan Park. We are proud to offer this to both registered users and visitors to our site, and we encourage everyone to check back often for liv

      Written by: Southwest Observer


      HDD Observer 2.6.9
      HDD Observer can detect a lot of hard drives troubles and give a solution for them. HDD Observer is not only a high technologic product - it is one of the most intelligent soft for hard drives monitoring. And this is because it has some unique technologies implemented by us especially for this program. One of them is SmartBehavior - a unique behavior technology implemented in monitoring tools.Here

      Written by: Fresh software info


      SRA Associates chooses Virtual Observer for call logging and quality monitoring
      We are pleased to announce that SRA Associates, Inc., located in Hi-Nella, New Jersey, has selected CSI’s Virtual Observer for call logging and quality monitoring. SRA Associates has a Samsung phone system and will be using the Virtual Observer Professional Logging Edition to capture all calls and to also automate their contact center's quality initiatives. "From a standpoint of price and opti

      Written by: Virtual Observations - The CSI Call Center Blog


      Matthews Police Dept --> Citizen Observer
      The Matthews Police Department, through its continuing effort to have open communication with the community, is proud to announce the implementation of a new program that will greatly enhance that initiative.The program is called Citizen Observer, an e-mail and text messaging alert notification system that allows anyone who subscribes to receive detailed information from the police department.The

      Written by: Crime In Charlotte, NC Blog


      Beautiful Women-Beauty exists in the Mind of observer
      Pleasant and enjoyable!

      Written by: Free Beautiful Photos


      Charlotte Observer reported the deal is for six years and $72 million
      Bobcats, Okafor agree to $72 million dollar dealSports Network... Bobcats have agreed to terms with restricted free agent big man Emeka Okafor. The Charlotte Observer reported the deal is for six years and $72 million. ... Read More

      Written by: Sporting Chronicle Blog


      Observer: London's link to the Burmese junta
      The Burma Campaign claim that three Lloyd's of London operators, Kiln, Atrium and Catlin, have helped to insure the junta's state-owned airline Myanma Airways. The campaign will name eight other companies in a report due out within the next week.Observer report.

      Written by: Newsjiffy


      Turn your mobile phone into a remote monitoring camera using Observer
      MultiEyeVision, a Pune based company has launched a tool called Observer that turns mobile phones into remote monitoring cameras. The camera’s images can be viewed from any internet connected device. You need a GPRS enable smartphone for this, or you can buy a pre-configured mobile phone from them.You have to start the Observer Application on the mobile, and place it where you want and login to

      Written by: Tech 2 Check


      Texas Observer Highlights Justice Linda Yanez
      Appellate Justice Linda Yanez (D-Edinburg), who is running for Place 8 on the Texas Supreme Court, was recently highlighted in an excellent piece in the Texas Observer. Here is a quick excerpt: Yañez’s improbable life journey has taken her from farm fields to Harvard University to her current position as the first Hispanic female appellate judge in Texas history. Now she’s on the move again.

      Written by: Capitol Annex


      The Observer: Besiged US Journalists face final deadline
      An interesting article by James Doran on how the internet is causing people to turn away from US newspapers for their information. One reason why it is essential that every publication has an excellent online presence. David Simon of the Baltimore Sun, who created The Wire, makes good points in the article.

      Written by: Newsjiffy


      News: Psychiatric patients 'feel lost and unsafe' - The Observer
      The comments of Professor Dinesh Bhurga, the new president of the Royal College of Psychiatrists, have provoked a stream of articles in The Observer (29 June 2008). Many in-patient units are overcrowded, uninhabitable and unsafe he says: "I would not use them and neither would I let any of my relatives do so.""You don't go into hospital to get hurt, but that's what's happening. There are too many

      Written by: TherapyMe.com news blog


      Virtual Observer call recording system becomes even more flexible
      What's all that ruckus up in the CSI and Virtual Observer labs?Must be the engineering team banging out more new features for Virtual Observer.Among the highlights:* The Virtual Observer screen capture module now captures and makes note of all screen activity from log in to log out. These screen frames can be used for any combination of capture rates, from a simple percentage to 100% screens. Of c

      Written by: Virtual Observations - The CSI Call Center Blog


      iPodObserver - Adobe CEO: We’re Working of Flash for iPhone (The Mac Observer)
      Just like many users, Adobe wants to see Flash on Apple's iPhone, and it looks like the company is getting closer to making that happen. Adobe has apparently been hard at work developing a version of its multimedia environment for the iPhone, but isn't ready to bring it the public yet, according...

      Written by: iPhone Hacks


      Hot Forum Topic - iPhone Demand on the Rise (The Mac Observer)
      Today TMO readers are looking at the impact the soon to be released iPhone 3G is having on iPhone interest around the world

      Written by: iPhone Hacks


      iPodObserver - T-Mobile Germany to Offer 1 Euro iPhone (The Mac Observer)
      Apple's iPhone 3G looks to be very affordable in Germany thanks to T-Mobile's plan to offer the new model for only €1. The subsidized price will be available for the 8GB iPhone when customers sign up for the €69 a month service plan

      Written by: iPhone Hacks


      Camping club looking for Starcraft owners (Plymouth Observer)
      Are you the proud owner of a Starcraft Camper? The Michigan Chapter of the Starcraft Camping Club has an invitation to join them camping. The club is starting its 40th year of camping, and one of the founding families is still an active member.

      Written by: Family camping guide, Outdoor camping tips, Camping gear and clothes


      EU observer: Irish PM fails to rule out second Lisbon referendum
      Irish Prime Minister Brian Cowen has said that his country's referendum on the Lisbon Treaty result must be respected, but was unclear on whether to rule out a second referendum on the document.More.

      Written by: Newsjiffy


      Useful money saving guide with today's Observer (June 15th)
      The Observer is ging away a useful money saving guide, which you can also view online.It has some good tips on ways to save money while shopping and going for days out. The supplement also shows the average patterns of expenditure and compares average spends across the UK. Unsurpisngly, London was highest with £538 per week. There is also a good article on Freecycle, where goods can be exchanged

      Written by: Newsjiffy


      The Independent Observer
      Piercing stares from hollow eyes reveal your shallow soul Long serving cohorts knowing your game You bide your time until you can entrap another Going for the jugular when it happens   Indifference and intolerance hide well behind your back Calling them out like dogs of war You set them loose on unsuspecting prey Calling them off after they have had their fill     Time

      Written by: St Vincent's Hospital Darlinghurst - Male Nurses


      Bikes roar on in - Gladstone Observer
      Bikes roar on inGladstone Observer, Australia - Jun 8, 2008This year it was the Gladstone branch of the Historic Motorcycle Club of Queensland Incorporated's turn to organise the rally. President Grant Munce said ...

      Written by: Triumph motorcycles in the headlines and news


      Observer: Chinese bloggers attack Communist Party chief
      The Observer has a good article on how Chinese bloggers have launched a campaign against Mianyang Communist Party chief Tan Li for alleged disrespect and negligence, including claims he has been smiling after the disaster.Refugees in Mianyang are texting each other with a short message that changes a popular song to attack Tan. 'Can't forget your corruption, can't forget your smile. After 512 [12

      Written by: Newsjiffy


      Known/Patched Flash Exploit Can Target WoW Accounts - The Mac Observer
      MMORPG blog Known/Patched Flash Exploit Can Target WoW AccountsThe Mac Observer - 5 hours ago… 2008 A known and patched exploit in Adobe's Shockwave player — a component of Flash — can be used to target World of Warcraft player accounts, …Flash exploit used to steal gaming passwords Virus BulletinVulnerability discovered in Adobe Flash, resolved by updating [...]

      Written by: WOW News


      Hot Forum Topic - The iPhone as Universal Remote (The Mac Observer)
      Today TMO readers are discussing the impact Apple's iPhone could have as an interface to home automation control systems and home theaters

      Written by: iPhone Hacks


      Delicious Library 2 Gains iPhone, .Mac Web Support (The Mac Observer)
      Delicious Monster rolled out Delicious Library 2 on Tuesday. The new version of the personal cataloging application added the ability to sync information with your iPhone, and added one-click Web publishing to .Mac accounts. ...

      Written by: iPhone Hacks


      Internship for Graduates with Observer Research Foundation
      Observer Research Foundation The Observer Research Foundation offers full time and part-time internships for scholars/students from diverse backgrounds but with mandatory skills in English language to work on a range of projects of national and international importance. Interns may be asked to participate in a variety of activities, including research, writing, and organizing meetings and event

      Written by: Indian Internship


      News: Why men are telling wives 'not tonight' - The Observer
      Marriage counsellors from Relate report a 40% increase in men who say they can't be bothered to have sex. Although a headline grabber, this news piece in The Observer (4 May 2008) doesn't explore in depth why this situation has occurred. Professor Michael King of the Royal Free and University College Medical School in London says the reported drop in male libido could be due to depression. Profes

      Written by: TherapyMe.com news blog


      World of Warcraft Patched to 2.4.2 - Class Changes, Mac Fixes - The Mac Observer
      World of Warcraft Patched to 2.4.2 - Class Changes, Mac FixesThe Mac Observer - 52 minutes agoby Bryan Chaffin , 2:55 PM EDT, May 13th, 2008 Blizzard patched World of Warcraft to version 2.4.2 Tuesday, a patch that carries several changes for all of … Written by Google Inc. and Powered by WordPress

      Written by: WOW News


      Hot Forum Topic - Reader Reactions: The Unavailable iPhone (The Mac Observer)
      Toady TMO readers are sharing their reactions and speculation on what happens next now that Apple's first generation iPhone is officially unavailable

      Written by: iPhone Hacks


      iPodObserver - SingTel Announces Singapore iPhone Deal (The Mac Observer)
      Asia's SingTel announced on Monday that it has signed an iPhone deal with Apple, just as other companies have over the past two weeks. The carrier will offer the iPhone in Singapore, India, the Philippines and Australia later in 2008

      Written by: iPhone Hacks


      iPodObserver - iPhone Unavailable at US, UK Apple Store (The Mac Observer)
      If you can't find an iPhone is Apple's retail stores, don't bother looking to the company's online store in the U.S. or U.K. since both are listing the combination iPod and smart phone as "Currently Unavailable." Neither online store offered a time frame for availability or a reason why the handheld device was unavailable

      Written by: iPhone Hacks


      iPhone Unavailable at US, UK Apple Store (The Mac Observer)
      If you can't find an iPhone is Apple's retail stores, don't bother looking to the company's online store in the U.S. or U.K. since both are listing the combination iPod and smart phone as "Currently Unavailable." Neither online store offered a time frame for availability or a reason why the handheld device was unavailable

      Written by: iPhone Hacks


      iPO Ted Landau’s User Friendly View - In search of headphones for my iPhone (The Mac Observer)
      Ted Landau reviews two new iPhone headsets -- one wired and one Bluetooth -- from Etymotic Research, just in time for California's new ban on driving while talking on a cell phone if you're not "hands free."

      Written by: iPhone Hacks


      Indonesia mismanaged its oil potentials, observer
      Indonesia could have reaped great profits from the current high world crude oil prices and would not have plunged into its present difficult situation if it had managed its oil potentials well, oil industry observer Dr Kurtubi said.He said Indonesia`s failure to manage its oil wealth properly in the past few years had caused its crude oil production to decline and led to its dependence on oil imports which had now placed the country in a difficult position.Dr Kurtubi made the remarks in an interactive discussion on fuel oil prices which was organized by the Regional Representatives Council (DPD) here Saturday. Kurubi said that as a result of the improper management of the country`s oil potentials, the government was now facing difficulties in maintaining the state budget amid the sky-ro

      Written by: Indosnesos


      Gareth Emery: More Than Anything (DJ Observer & Daniel Heatcliff Remix)
      Artist: Gareth Emery Label: Five AM Records Genre: Trance Title: More Than Anything Time: 09:45 Remixer: DJ Observer Daniel Heatcliff Date: - Comment: Starts with a hard beat solo and is joined by a twinkly synth at 0:30. The classic windy synth builup follows to a vocal break. The break is at 1:00 and has lyrical male vocals. At 1:27 the [...]

      Written by: Slothdog.com


      Navy SSC Officers Observer Aviation Cadre Recruitment
      THE INDIAN NAVY Indian Navy invites unmaried Men and Women to join Navy as Short Service Commissioned (SSC) Officer in Aviation Cadre (Observer) of Executive Branch Course Commencing - January 2009Applications are invited from unmarried Male and Female Indian Citizens for Short Service Commission (SSC) Officer in Aviation Cadre of Executive Branch of the Indian Navy for Course commencing January 2009 at Naval Academy.Eligibility Conditions:Age : Between 21 to 23 years (candidates to be born between 02 January 1986 to 01 January 1990; both dates inclusive)Educational Qualifications : (a) A Graduate Degree in any discipline with an aggregate of 55% marks with Physics and Mathematics as main subjects at 10+2 level.SSC : Short Service Commission is granted for a term of 10 years, extendable to

      Written by: GOVERNMENT JOBS | CITYJOBS | ALL TYPE JOBS


      iPodObserver - BW: iPhone Spurs New Developments in Medicine (The Mac Observer)
      The new uses for a smartphone like the iPhone in medicine are being discovered, according to BusinessWeek on Wednesday. Cutting costs, remote diagnosis, and reducing medical errors are just some of the uses researchers have found

      Written by: iPhone Hacks


      Hot Forum Topic - Discount iPhone Prices (The Mac Observer)
      Today TMO readers are discussing what impact the current iPhone discount prices in the U.K. and Germany and the supposed price cut AT&T has planned for the U.S. will have on iPhone sales

      Written by: iPhone Hacks


      iPO Review - Apple iPhone Stereo Headset (The Mac Observer)
      I consider very few Apple products mediocre but I can't think of anything nicer to call Apple's earphones and headsets. The Apple iPhone Stereo Headset, which features the same crappy earphones included with every iPod, is mediocre at best. Among the least comfortable earphones I've ever used, they provide so-so frequency response, and little or no noise rejection. Furthermore, unlike some other ...

      Written by: iPhone Hacks


      iPO Review - Mic Extender Cable for iPhone (The Mac Observer)
      The Mic Extender Cable by Newer Technology is an ingenious little device that combines a short cable and a microphone to allow you to use your favorite stereo headphones as your iPhone headset. Of course you can use your favorite stereo headphones with your iPhone without this device, but you will probably need a $5 or $10 adapter to allow the plug to fit into the iPhone's recessed headset port. ...

      Written by: iPhone Hacks


      iPO Review - Hands-Free Mic & Earbuds for iPhone (The Mac Observer)
      The Hands-Free Mic & Earbuds for iPhone by Newer Technology is a decent replacement for the stock iPhone headset included with every iPhone. With a list price 33% lower than the Apple iPhone Stereo Headset (the stock headset's "real" name), it's almost a no-brainer if you need to replace your iPhone headset, or even if you just prefer black over white

      Written by: iPhone Hacks


      Virtual Observer Call Recording Solution Now Rated Avaya Compliant
      The Virtual Observer call recording and quality monitoring application is now compatible with key Avaya call center and IP telephony solutions (including DMCC/CMAPI)We're pleased to announce today that Virtual Observer (VO) is now compliant with all call center telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.VO is compliance-tested by Avaya for compatibility with Avaya Communication Manager 5.0 and Avaya Application Enablement Services R4.1. VO will now be able to offer DMCC (CMAPI) call recording -- recording through direct integration to the Avaya system, across multiple locations.CSI has been delivering bulletproof call recording solutions for the Avaya Platform for many years, including implementations sold throu

      Written by: Virtual Observations - The CSI Call Center Blog


      Fuel oil price increase by 28.7 pct too high: Observer
      An average increase of 28.7 percent in fuel oil prices is too high and could cause panic among the people, economic observer Tony A Prasetyantono said here on Wednesday. He said he agreed with the government`s intention to increase fuel oil prices based on its need to reduce its fuel oil subsidy but before doing it the government should also take into account the people`s objective and psychological conditions. "I think, psychologically, a logical increase should not exceed Rp1,000 per liter because it would be objectively acceptable to the people," he said.The finance ministry has undertaken a study on increasing subsidized fuel oil prices by an average of 28.7 percent in June 2008. The plan was made in response to the upward trend in the crude oil price in the world market which

      Written by: Indosnesos


      Local briefs - Washington Observer Reporter
      Local briefsWashington Observer Reporter, PA - Apr 25, 2008Lindsay Relihan and Harley Davidson each doubled and Kaitlin Hoop tripled with two RBI for the Rangers (10-2, 11-2). In the second game, Relihan pitched and ...

      Written by: Triumph motorcycles in the headlines and news


      I AM "The Observer."
      As "The Observer" I am watching myself evolve more and more each day.

      Written by: Ezra's Writings


      Nadhmi Auchi and the Observer
      The Iraqi billonaire convicted of fraud in France has forced the Guardian-Observer to remove five articles from its website

      Written by: Bright's Blog


      Getting Amazing Life Changes: You The Observer
      Have you ever heard of the saying, "If you change how you look at something, what your looking at will change." That is a very real fact. It also applies to how you look at yourself, and your life. The part of you that consciously thinks is the observer, and the observer has ABSOLUTE control because the observer has a choice in what is viewed and how it is viewed.

      Written by: Ezra's Writings


      How are Observer and Observable used?
      Objects that subclass the Observable class maintain a list of observers. When an Observable object is updated it invokes the update() method of each of its observers to notify the observers that it has changed state. The Observer interface is implemented by objects that observe Observable objects.

      Written by: JAVA


      Wordless Wednesday: My Little Observer

      Written by: WeSnLaNi


      A Political Observer You Can Take Seriously Blasts Misogynistic U.S.A Citizens
      click picture to enlarge Edward Cropper(GuestBlogger) Click the Headline Link to Visit Copious Dissent and Read the Full Story.

      Written by: Copious Dissent - Your Daily Dose of Liberty


      Blizzard Patches Two Mac WoW Bugs, Introduces Bard Hero Class - The Mac Observer
      Blizzard Patches Two Mac WoW Bugs, Introduces Bard Hero ClassThe Mac Observer - 13 minutes agoby Bryan Chaffin , 2:10 PM EDT, April 1st, 2008 Blizzard patched World of Warcraft today, including two Mac-specific bugs. The patch, version 2.4.1, … Written by Google Inc. and Powered by WordPress

      Written by: WOW News


      The Observer
      The Observer The connecting strand Softly running through God’s Synchronous-All, An always present, Attentive and wise Divine Delegate Sitting quietly Behind self we know Sometimes entering Gaps between our thoughts, Forever conscious Of our faculties, Making perceptive Karmic inscriptions Upon Spirit Scroll, Patiently waiting For our awareness To identify And, therefore, expand. © 2008

      Written by: PublicLiterature.org


      FISHERIES OBSERVER: New Hampshire man rescued from sinking fishing vessel
      IMAGE: The Alaska Ranger is seen at a port in Dutch Harbor, Jan. 2006.A fisheries observer was onboard the Alaska Ranger and he was rescued. From WMUR, NH: A New Hampshire man was one of 42 people rescued from a sinking ship in Alaska on Sunday.Jayson Vallee's father said that his son was on a fishing boat when the ship took on water and sank. The captain and three crewmembers died. One is still missing….Vallee went to the University of New Hampshire and graduated with a degree in marine biology. His father said that Vallee is doing OK.Image Found Here

      Written by: The Conservation Report


      Hot Forum Topic - Predicting iPhone Market Share (The Mac Observer)
      Today TMO readers are sharing their predictions on how much of the smart phone market the iPhone will hold in five years

      Written by: iPhone Hacks


      iPodObserver - O’Reilly Intros iPhone Open Application Development (The Mac Observer)
      O'Reilly Media announced the immediate availability of iPhone Open Application Development on Friday. The title by Jonathan Zdziarski explains how to develop third-party applications designed to run on Apple's combination iPod and smart phone

      Written by: iPhone Hacks


      Budget Travel Ideas (inc. Home Exchange): Article in The Observer 16 March 2008
      The Travel section in yesterday's edition of The Observer included an article, 'Pay for our holidays? You have to be joking' by Carole Cadwalladr. This comprehensive article covers a variety of ideas for enjoying cheap holidays, including couchsurfing, house-sitting, volunteering,...

      Written by: Travel the Home Exchange Way


      Observer celebrates one-year anniversary at South Side Parade
      The Southwest Observer is commemorating its one-year anniversary, kicked off by the annual South Side Irish Parade. West Beverly native and professional journalist Michael Fielding and Web designer Steve Delmont joined nearly 120 other entrants in the 30th annual South Side Irish Parade, marching proudly down Western Avenue before more than 250,000 onlookers March 9. read more

      Written by: Southwest Observer


      The worlds 50 most powerful blogs by the Observer. Use Eliza next time.
      It's Sunday, it's sunny and I'm at the computer typing because I'm grumpy. This morning the Grobserver has another "top bloggers" list. This one is as self-absorbed as all the others, being a (drum roll, hold breath, straighten shoulders, salute the Grobserver) list of (taran-tara): The world's 50 most powerful blogs I hate this sort of list in the national media.

      Written by: The Wardman Wire


      The Observer Magazine: 50 Most Powerful Blogs
      Today the fifty most powerful blogs are listed in The Observer.Topping the list is the Huffington Post, written by Arianna Huffington, followed by BoingBoing and technical blog TechCrunch.I wonder if this blog will one day grace a future list.Newsjiffy currently gets between 80 and 170 hits a day, so around 800 hits per week. Chez Pim, a blog on food by Pim Techamuanvivit, gets 10,000 hits each week.It seems I have a long way to go.The Observer Magazine also has an interview with Nick Denton of Gawker, a gossip blog.You can suggest alternatives at Bobbie Johnson's article.One comment says:As for the list of blogs, it reads like something someone who doesn't read blogs would draw up, which is probably quite useful for readers of a print newspaper.This seems unfair-why should people only rea

      Written by: Newsjiffy


      Federal credit union call center director gives feedback on Virtual Observer training
      Lockheed Martin Federal Credit Union recently completed Virtual Observer training at their corporate location.Here is a quote from Kara Fitzgerald, Director of Call Centers:"I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!"

      Written by: Virtual Observations - The CSI Call Center Blog


      Growing catalog and internet company uses Virtual Observer for quality training
      This came in this week from Stephen McDevitt, Call Center Manager for Cigars International:"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose Coordinated Systems Inc’s Virtual Observer as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can

      Written by: Virtual Observations - The CSI Call Center Blog


      Credit Union customers speak to Virtual Observer's impact
      As a marketing director, it is extremely beneficial to have the kind of customer retention which we have at CSI. One particular market where Virtual Observer (VO) performs extremely well is the credit union market. Credit Unions benefit from both call logging (for legal/liability/compliance) and from the powerful quality monitoring and employee development toolset which comes included with VO.In a conversation with a quality and training manager from Eastern Florida Financial Credit Union, he spoke of the many ways which VO has helped improve call center agent performance:- "It has helped our call center by giving our coaches and supervisors the ability to provide our phone agents with concrete examples of where their opportunities may be."- "VO has improved the use of our company’s reso

      Written by: Virtual Observations - The CSI Call Center Blog


      Virtual Observer Tips: Dynamic User Layouts
      Do you ever want to change the layout of your screen area during playback of calls?With Virtual Observer's (VO) dynamic views, you can eliminate data windows, resize certain components, and save your current layout as a different or preferred layout. The next time you go to use VO, the screen will appear as you saved it the last time.If you need to bring back a screen element you had previously removed, don't worry, it is always available from the drop down menus. Every VO user can thus have their own unique preferred user interface.

      Written by: Virtual Observations - The CSI Call Center Blog


      "Brooklyn Boys Make Tambourine Dream" Flagrant Fowl article on New York Observer
      ...On a sweltering night this past summer, at a crammed two-story house party deep in the outskirts of Williamsburg, Cole Gerard dropped his remix of Bruce Springsteen’s “I’m On Fire” on a pair of turntables. You could hear the pounding “slow mo disco” beat (as Mr. Gerard describes it) from the rooftop, where revelers escaped for a smoke and a view of the industrial skyline. In the kitchen, Springsteen’s original plinking guitar line was the lullaby for partiers passed out on the tile floor. Spank Rock, the underground Philly party rapper, was getting a lap dance in a dark corner. The living room was packed, the air thick with sweat and cigarette smoke and hormone-induced heavy breaths from dancers making out, shouting out requests and falling off tables and sofa cushions. It

      Written by: NewBrandDesign


      From the Virtual Observer "Did you know" files...
      Did you know...Virtual Observer (VO) can be used to record screens in a dual-screen environment. Dual-Screen can be very effective, doubling the desktop landscape, for example, enabling supervisors to playback screens on one monitor and open evaluations on another.Did you know....Many customer implementations have seen VO replace many of the "big name" recording solutions. Customers have detailed to us how VO has performed better than the the system we replaced. Often customers are able to spend considerably less for equal or greater value, so the end result is rapid return on investment and an extremely low cost of ownership.Did you know...VO is able to record screens in a Citrix environment. Citrix allows Windows apps to run in a Linux environment. Linux is gaining popularity with enterp

      Written by: Virtual Observations - The CSI Call Center Blog


      Virtual Observer customers in the news
      Salvation Army West USA found in The Long Beach Press Telegram:The Grand Prix Association is assisting The Salvation Army with its "Operation Christmas Adopt-A-Family" program, providing warehouse space for gift distribution, as well as adopting a local family by giving them food for Christmas dinner and gifts for the children. The association's warehouse will be open on Tuesday for companies and individuals that have adopted a family to drop off donations. More than 150 families are expected to be "adopted" in Long Beach.The back portion of the association's warehouse, normally used to house materials and equipment to build race grandstands, will be stocked with holiday items including toys, games, sports equipment and bicycles. On Wednesday, the families will pick up their Christmas baskets and gifts at the Grand Prix offices and warehouse at Pacific Avenue and Spring Street.About 40 volunteers, many from Santa Fe High School in Santa Fe Springs, will help with the distribution. Th

      Written by: Virtual Observations - The CSI Call Center Blog


      Does Virtual Observer support T1 recording?
      While we have been selling a great deal of digital and VoIP systems in the last two years, often as an alternate method of recording, we are asked to record trunkside or T1.This especially comes into play when we are asked to record a system which we don't have a compatible audio recording board for, and random sample or extension side logging becomes a non-option.Virtual Observer can passively record audio from t1 or trunks . In this environment, SMDR or CTI integration is required for agent identification.T1 recording available for VO customers who wish to capture every call.VO Logger with QA is also packed with many of our quality assurance features, creating a powerful quality monitoring tool, which when combined with CTI, can deliver a robust business intelligence tool....even without direct phone system integration.T1 logging is limited in that you aren't able to capture full video screen capture of your agents' pcs. However, recently we've introduced "VO Live", a suite of in

      Written by: Virtual Observations - The CSI Call Center Blog


      Knife-wielding man robs pet store (Livonia Observer)
      According to Livonia police reports, an employee was attending to the fish tanks at Greenwood Pets, 28980 Joy, when she was approached from behind by a man who said, “Yo.”Read full story

      Written by: The Pet Care Resource


      How flexible is the Virtual Observer UI?
      Virtual Observer's user interface presents evaluators with a single unified screen that includes audio and screen capture playback as well as the evaluation form. Virtual Observer delivers a “dynamic” screen layout in that it can be modified to create a customized look and feel that is most comfortable to each system user. Users can easily saved their preferred layouts, and the next time they login, they will be presented with the newly saved layout.Screen layouts can be modified as follows:· Sizable Window · Docked or floating· Show or hide· Window blinds or window shades· Expand or contract· Save screen layout· Clear screen layoutVirtual Observer’s evaluation process allows users to listen to the recorded audio and watch the employee navigate through their screens while displaying the evaluation form one of three ways: 1) spreadsheet view.2) side-by-side view.3) single question view.

      Written by: Virtual Observations - The CSI Call Center Blog


      How does Virtual Observer manage storage of recorded media?
      In a call logging environment, where every call is captured, online storage can be managed where calls can be automatically be purged based on a storage threshold or based on date. Selected calls, however, can be retained and removed from the purging process. Virtual Observer offers an Auto-Archiving module to completely automate the storage process. With Auto Archiving enabled, the system supports both “online” and “archived” storage where Virtual Observer will automatically write to removable media (DVD-RAM, SAN or NAS) at the time the event is recorded. This methodology allows customers to store as much as their storage location will hold, and an infinite amount of archived media.

      Written by: Virtual Observations - The CSI Call Center Blog


      Editorial Observer - What Part of ‘Illegal’ Don’t You Understand?
      By LAWRENCE DOWNES For the New York Times I am a human pileup of illegality. I am an illegal driver and an illegal parker and even an illegal walker, having at various times stretched or broken various laws and regulations that govern those parts of life. The offenses were trivial, and I feel sure I could endure [...]

      Written by: PoliticalArticles.NET Blog


      Dubai Media Observer [del.icio.us]

      Written by: Best Desi


      The Observer On: Storm Worm
       Looks like someones just as worried about the “gathering” power of the Storm Worm as I have been. I’ve posted previously on this topic: STORM WORM: LARGEST ATTACK IN TWO YEARS, BUT WHY?  Storm Worm Update: I Hate To Say I Told You So… Here’s a small excerpt from a recent article in The Observer: In millions of Windows, the perfect Storm is gathering John Naughton Sunday October 21, 2007 The Observer A spectre is haunting the net but, outside of techie circles, nobody seems to be talking about it. The threat it represents to our security and wellbeing may be less dramatic than anything posed by global terrorism, but it has the potential to wreak much more havoc. And so far, nobody has come up with a good idea on how to counter it. It’s called the Storm worm. The article goes on to say pretty much what I have been saying since July of 06!! Anyway, hope somebody is starting to get the whole scope of the situation that is only continuing to grow. In o

      Written by: TheMostBoringBlogInTheWorld


      chinaONEcall is the Observer Escape’s pick of the week
      chinaONEcall is the first of the Observer Escape’s Picks of the Week this week. Other picks include the 2007 Wine Show at Islington’s Business Design Centre, 5 star holiday lodges in Cornwall and 70 new routes on Ryanair.

      Written by: chinaONEcall - News & Views


      chinaONEcall is the Observer Escape’s pick of the week
      chinaONEcall is the first of the Observer Escape’s Picks of the Week this week. Other picks include the 2007 Wine Show at Islington’s Business Design Centre, 5 star holiday lodges in Cornwall and 70 new routes on Ryanair.

      Written by: chinaONEcall - News & Views


      Observer Pattern in PHP mit der SPL
      Das Observer Pattern Normalerweise läuft es mir kalt den Rücken runter wenn ich das Wort Pattern höre. Ich will keine Fassaden, Dekoratöre und Factories in meinen Applikationen (ausser für Anwendungen in der entsprechenden Problemdomäne). An Patterns lastet der Geruch von CRC-Karten, Pair-Programming, millionenzeiliger, selbstgeschriebener Frameworks die Dinge vereinfachen sollen die man nicht begriffen hat und anderen Dingen an, die ich nicht so mag . Eine Ausnahme ist das Observer-Pattern (was hat es wohl angestellt, dass es auch Pattern geschimpft wird?). Grundsätzlich geht es darum, dass eine Klasse für Daten oder Ereignisse zuständig ist (das Subject). Andere Klassen können sich als Beobachter (Observer) anmelden und werden bei Statusänderungen informiert. MVC (Model-View-Controller) macht rege davon Gebrauch, indem das Model die Daten verwaltet (Subject) und Views (Observer) die Daten darstellen. Eine View könnte beispi

      Written by: Technik, Gothic und Anderes


      The Observer
      The ObserverWandering the many parks and malls,City streets and its hallsThe curious watcher looks aroundIs there no more excitement to be found?The lights and sounds are not so new,Extraordinary sights so far and fewLaments the watcher with a sighAs the evening slowly draws to nigh.Green and checkered, with frills and bows,An infant snug in halcyon reposeA baby carriage passes by,Not missing this curious watcher’s eye.A look of joy draws upon his faceAt last! Something worthy of a chaseUpon his visage a look of prideHe follows with a resolute stride.Enraptured by the face so sweetOh! Charming baby he must meetThus the watcher sets his mind,But the carriage leaves him far behind.Crestfallen he turns awayNot knowing how or what to sayA wail is heard by the passers byTaken aback by his plaintive cry.To the scene a lady rushes,Holding the watcher she gently hushes.Yet, with a pout he flings his shoeFor the watcher is no more than two.This is for Chip, who resolutely follows strollers an

      Written by: Karma Calling


      The Observer
      The ObserverWandering the many parks and malls,City streets and its hallsThe curious watcher looks aroundIs there no more excitement to be found?The lights and sounds are not so new,Extraordinary sights so far and fewLaments the watcher with a sighAs the evening slowly draws to nigh.Green and checkered, with frills and bows,An infant snug in halcyon reposeA baby carriage passes by,Not missing this curious watcher’s eye.A look of joy draws upon his faceAt last! Something worthy of a chaseUpon his visage a look of prideHe follows with a resolute stride.Enraptured by the face so sweetOh! Charming baby he must meetThus the watcher sets his mind,But the carriage leaves him far behind.Crestfallen he turns awayNot knowing how or what to sayA wail is heard by the passers byTaken aback by his plaintive cry.To the scene a lady rushes,Holding the watcher she gently hushes.Yet, with a pout he flings his shoeFor the watcher is no more than two.This is for Chip, who resolutely follows strollers an

      Written by: Karma Calling


      Recent feedback from Virtual Observer users
      We've seen a recent flurry of testimonials in our inbox. They're short and sweet, but they can really brighten the day, reaffirming the great jobs everyone on our support team accomplishes every day, even on the smaller tasks. It'd definitely great to get this kind of email in your inbox:"Thanks for your great support to RTD," - Edward Fay, RTD."Thanks for the prompt service as always," - Mark Glynn, Connecticare."Greetings from Colorado..............Thank you - I really appreciate you doing this for us. Have a great week!" - Loretta Turner, Anpac.For more comprehensive testimonials, please visit our customer success stories page on the website.

      Written by: Virtual Observations - The CSI Call Center Blog


      Another Gossip Girl article from The Observer dated 8/21/07
      This one is quite interesting and complete with pictures. Gossip Girl, Decoded: A Teenager Translates Fiction to Fact Technorati Tags: gossip girl, cw, tv, gossip girl article, gossip girl books, the observer, nyc, new york city Share This

      Written by: Gossip Girl Chat


      iPodObserver - Charlie Miller: iPhone Vulnerabilities and Ethical Issues (The Mac Observer)
      Charlie Miller found a vulnerability in the Apple iPhone that could have allowed a malicious Website to break into the phone and capture personal information. The flaw has since been fixed, and Mr. Miller described the dealings he had with Apple and the ethical quandaries associated with these vulnerabilities in an interview with Dean Takahashi at the TechTalk Blog

      Written by: iphoneblogger


      VoIP telecom provider implements Virtual Observer
      We recently completed an implementation for a Cisco VoIP service provider. The company handles approximately 70,000 calls a day. They can now provide call recording capabilities, evaluation capabilities, and possibly screen capture capabilities to their portfolio of Cisco VoIP customers.The two days of training went well, going over all of the included features and also discussing how VO can be presented to their customer base. They were very excited with Virtual Observer's scalability.Virtual Observer is a perfect recording option for hosted telecom service providers. The return on investment with VO is already best in the industry, but it becomes exponentially greater when you consider our value added features can be extended to your customer base.

      Written by: Virtual Observations - The CSI Call Center Blog


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