Call Recording

Total Recall allows you to easily record all or just some of your calls. Features No Beep While Recording!* Unlimited Recording Time Extremely small footprint Record in extremely memory efficient AMR format Can run completely transparent if you chose so Optional Password Protection of the application Export or Delete recorded clips in batches User friendl

We are pleased to announce that eRx Network, LLC, located in Asheville, NC has selected CSI’s Virtual Observer for call recording and quality monitoring. eRx Network, LLC has a Cisco VoIP phone system and will be using the Virtual Observer Professional Logging Edition to capture all calls and to automate their contact center's quality initiatives. "We received positive feedback from existing C

What's all that ruckus up in the CSI and Virtual Observer labs?Must be the engineering team banging out more new features for Virtual Observer.Among the highlights:* The Virtual Observer screen capture module now captures and makes note of all screen activity from log in to log out. These screen frames can be used for any combination of capture rates, from a simple percentage to 100% screens. Of c

The Virtual Observer call recording and quality monitoring application is now compatible with key Avaya call center and IP telephony solutions (including DMCC/CMAPI)We're pleased to announce today that Virtual Observer (VO) is now compliant with all call center telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.VO is compliance-tested by Avaya for compatibility with Avaya Communication Manager 5.0 and Avaya Application Enablement Services R4.1. VO will now be able to offer DMCC (CMAPI) call recording -- recording through direct integration to the Avaya system, across multiple locations.CSI has been delivering bulletproof call recording solutions for the Avaya Platform for many years, including implementations sold throu

Why should call recording be a one-time purchase? The initial selection of a call recording vendor typically entails quite a bit of work:1) research and identification of requirements2) market comparison of industry vendors3) due diligenceIf the relationship is maintained properly, the customer should never have to go through those steps again. The selected call recording vendor should be able to provide exemplary service, seamless transitions through evolving phone system technologies, consistent introduction of value-added enhancements, and an extremely high value to price.Let's dispel some myths relative to the purchase of a call recording solution:- Upgrade paths do not need to be a complete call recording rebuyUpdates and full upgrades/point releases should be included as part of you

It's important to CSI that we make our customer transitions seamless. Whatever changes are taking place, we like it to be behind the scenes, with the only impact being to your continued call center performance improvement.Change is also a continuous thing, sometimes happening slowly, other times it needs to happen yesterday.What kinds of changes do we encounter?- Changing from one phone system to another. We recently added Shoretel support because three of our customers moved to the Shoretel IP telephony platform.- Changing from a block-of-time recording model to call-by-call recording. This happens when we can capture your phone system's SMDR feed. Most phone systems provide SMDR feeds.- Changing from selective recording to capturing all calls. Depending on your industry, many companies f

When people think of call recording or quality monitoring, they usually associate it with call centers, customer service centers, etc -- Dozens or hundreds of people taking thousands of calls. We also have quite a few customers running Virtual Observer in much smaller customer service centers where the call volume is much lower, yet the importance of the calls is just as high.In one telling example, a convenience store chain has a small center with three to four service agents answering the incoming calls from store managers at the individual stores. These calls are equally as important to the business as customer service calls may be to other businesses. The calls are recorded to prevent and resolve disputes, and in one particular recorded interaction, the resulting call yielded an invest

Shoretel is an emerging player in the VoIP phone system market.We've heard from quite a number of Shoretel customers who have stated that the existing call recording systems available for Shoretel are not getting the job done.Based on the market's demand for a reliable, robust call recording system for Shoretel phone systems, we are pleased to announce that we have a Shoretel Logger which is ready-to-implement today and we are committed to having a fully integrated Virtual Observer Professional (with quality assurance features) with Shoretel compatibility released by Q2 2008.Virtual Observer Professional for Shoretel is a call logger with robust quality monitoring features: Evaluation, Performance Reporting, E-Learning, Screen Capture, Supervisor-Agent Chat, and much more.Businesses can implement the Shoretel Logger today and turn on the quality monitoring features when they become available.The system is modular, so they will be able to start small and think big, which is important

We are still one of only a few (if any) call recording vendors who enable supported customers to obtain the latest and greatest version of product at no charge for software. We've upgraded 75% of our customer base and will continue to transition the rest of the VO customers with active maintenance contracts.3.0 customers are also the beneficiaries of the additional features added to the existing product - for example, the Live Desktop feature set is an incredibly valuable tool for managing agents. This could have been a standalone add-on module, but the benefits are so great from a QA perspective and customer satisfaction standpoint, we had to include it as a standard feature. For more information about the Live Desktop functionality, please contact your CSI sales rep.

MyWorldPlus hosts leadership calls usually on Wednesday’s and they are filled with great information about how to build your My World Plus business. MyWorldPlus founder Ben Glinsky hosted this call and had a few guests on the call to share with you what they are doing to build their business. Be sure to get out your note paper and take notes while you are listening to the call. Join our My World Plus now at the MyWorldResults Powerline System! Have a great day! Matt Ellsworth MJE Sales, LLC 702-953-5733 yahoo: mattseo skype: mjesales ben glinsky cash back conference calls coupons internet business internet marketing Marketing my world movie my world plus MyWorldPlus network marketing Recorded Calls trainingben glinsky, cash back, conference calls, coupons, internet business, internet marketing, Marketing, my world movie, my world plus, MyWorldPlus, network marketing, Recorded Calls, trainingShare This

Below is the recording from the MyWorldPlus leadership call that was held on March 21st, 2007 at 10PM EST.  This call was hosted by MyWorldPlus founder Ben Glinsky and is about 45 minutes long.  There were 4 guest speakers on the call including Matt Ellsworth. We spent a little while talking about blogging on the call and shared a few of our blogging tidbits on there - so make sure that you listen to the call and take some notes.  I know I sure did - I have a few pages of notes from what the other speakers were saying. MyWorldPlus holds several conference calls each week - make sure you are plugging into these calls as well as the team calls that we hold every Wednesday and Sunday nights.  The systems are in place - make sure that you just use them - the systems work - do you? Listen on this call as several new marketing ideas and tools are coming down the pike - fund raising, groups, brochures, business cards, videos and much much more. If you haven’t yet joined MyWorldPlus

MyWorldPlus Has Launched!!!! MyWorldPlus Launched March 15th, 2007 at 9pm EST with a bang! Founder Ben Glinsky had a conference call that was almost 1 hour long going over the business and all of the new features that they have added so far as well as a lot of the features that they will be adding in the days to come. This call is powerful!!! Make sure you listen to the whole thing - pause it if you have to - then come back and listen to the rest - you won’t want to miss it! If you haven’t yet grabbed a spot in my world plus - you should do so NOW! Questions?  Comments?  Contact me! Have a great Day! Matt Ellsworth MJE Sales, LLC 702-953-5733 skype: mjesales ben glinsky cash back conference calls coupons discount shopping food grocery coupons internet business internet marketing Marketing mlm my world discounts my world plus my world power my world results MyWorldPlus myworldpower myworldresults network network marketing online shopping powerline Re

This is the recording from the MyWorldPlus cut off conference call from March 1st, 2007 - 9pm. Ben Glinsky, MyWorldPlus founder spoke about the importance of upgrading before the midnight thursday night cut off time.   Ben shared with everyone how much they have saved so far and explained how MyWorldPlus really is a business you can’t lose in if you just use the product.  Unlike a lot of other companies where perhaps you are going to lose the cost of the product every month - with MyWorldPlus - if you just use the discount card - you can easily save $50 per month. So you come out ahead each month - just by using the card! If you have not yet grabbed a free position in MyWorldResults - you should do so ASAP. Any questions? Contact me. Have a great day! Matt Ellsworth MJE Sales, LLC 702-953-5733 ben glinsky cash back conference calls internet business internet marketing mlm my world plus MyWorldPlus network marketing online shopping powerline Recorded Calls shoppi

Call recording gives you an option to record all your incoming calls and listen to them at a later time. If you are the business owner, you can always recall what your customer had asked for. It also helps you to assess the growing trends amongst your customers and their changing needs. A log of all the customer conversations for a service oriented company can be very useful during a dispute. For example, in case of a credit card company, a call on a toll-free number can be recorded and in case of any dispute, the conversation can be presented in the court of law as a legal verbal statement. It also offers an effective teaching medium for new employees. Recorded calls can be played for training them to handle the customers more efficiently. 800PBX offers the convenience and privileges of big IT budgets to even small business needs.